Premier Technical Support Specialist

at  Lenovo

REQUIREMENTS:

Working Knowledge on Windows Operating Systems and MS Products
Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
A positive can-do attitude with exceptional time management skills, adjusting workloads to rapidly changing priorities
Pro-active attitude and willingness to learn
Effective communication skills able to demonstrate active listening at all levels - written and verbal
Ability to multitask, prioritize own workloads and keep within set out SLA’s
Effective communication skills at all levels - written and verbal
Fluent Business English

Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identify the cause of hardware/software faults and provide a solution
Resolve over phone or email or onsite via parts and engineer dispatch
Work with the Technical Account Management team to monitor and track issues to ensure a speedy resolution
Advise & educate customers through a combination of experience & guideline documentation to ensure a solution to their technical issues
Provide input on recurring customer problems and share said information with other technical team members when relevant
Monitor own ‘open case’ workload and drive to closure