Premier Technical Support Specialist

at  Lenovo

GENERAL INFORMATION

Req #
WD00067488
Career area:
Services
Country/Region:
Malaysia
State:
Selangor
City:
Selangor Darul Ehsan
Date:
Thursday, June 27, 2024
Working time:
Full-time

Additional Locations:

• Malaysia - Selangor - Selangor Darul Ehsan

DESCRIPTION AND REQUIREMENTS

• This is a highly technical customer focused role within Premier Support,Lenovo’s highest-level service offering for our commercial range of laptops,desktops, tablets and smart office devices.
• Are you looking for a team where a logical, methodical, and efficient approach to problem solving will delight customers and be recognised internally?
• Can you troubleshoot, isolate, and diagnose computer hardware and software faults efficiently by phone while delivering an exceptional customer experience?
• Do you have a high attention to detail and a sense of pride in your work thatdrives you to take ownership and see things through?
• Are you looking for a career instead of a job and a team that is growing andproviding multiple opportunities for growth and career advancement?
• Premier Support teams around the world, delivery best-in-class support toLenovo’s Premier Support customers Over phone, email. chat, you will deploy advanced troubleshooting and exceptional customer service skills to diagnose and resolve faults, and where necessary, dispatch parts and field engineers to site to conduct NBD repairs.
• You will oversee every case from start to finish demonstrating exceptional casemanagement, follow up and communications to ensure the highest levels of customer satisfaction.
• You will be supported by a team which includes L2 and L3 senior engineers, adedicated Technical Trainer and Quality Assurance coach and a team ofTechnical Account Managers and Technical Support Managers
• As a member of a rapidly expanding team you will be well positioned forpersonal and professional growth with a variety of secondary and tertiary roles such as those mentioned above and more.

Additional Locations:

• Malaysia - Selangor - Selangor Darul Ehsan
• Malaysia
• Malaysia - Selangor
• Malaysia - Selangor - Selangor Darul Ehsan

Please refer the Job description for details