Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Commercial team that drives our profitability across everything from retail, property and airport transport, through to passenger services and contracts with airlines. At the centre of everything, we have a pioneering agenda for digital and e-commerce, as we look to transform the way our passengers spend at our airport. That’s because we want to drive innovation, as well as growth.
We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.
The VIP and Premium Services team oversees the commercial and category management of various offerings at Heathrow, including the VIP service, Fast Track option, Meet and Assist Services, Porters, Welcome Desk, and Independent Lounge Operations. The VIP and Premium Accounts Executive is comprehensive in scope, managing key customer invoicing processes and serving as the initial contact for data analysis requests from the team.

In this critical role, the Premium Services Data Officer will lead in accurately tracking and reporting monthly revenues and operational expenditures (Opex), supporting each category lead, finance, and the Business Support Team to prepare precise monthly Board reports. Additionally, the role requires building strong internal relationships with departments like Operations, Finance, Data & Analytics, as well as collaborating with third-party stakeholders, offering opportunities for professional development while safeguarding revenue in a team central to Heathrow’s service proposition.

• Taking responsibility for managing customer billing and invoicing information across various categories.
• Managing the monthly invoicing and purchase order cycles for different categories.
• Establishing new Invoiced accounts and handle revenue reconciliation and debt management for all Embassies, Agencies and Airlines. Acting as the primary point of contact for client data inquiries and dispute resolution.
• Collaborating with the Business Support Centre to handle billing and dispute resolution for a wider range of categories.
• Supporting customer and airline communication, providing improved data and reducing the number of disputes raised.
• Working with the broader VIP team to create customer-facing materials and supporting team lead to create presentations for external and internal audiences to showcase department strategy and plans.
• Updating and monitor monthly operational expenditure and revenue reports to enable accurate tracking of budget expenditure to aid forecasting. Looking for opportunities to automate where possible.
• Building relationships with third-party stakeholders e.g. Wilson James, Restaurant Associates and review budget and spending, challenging external partners where necessary.
• Assisting the Business Development Manager (BDM) with onboarding resellers and agencies of VIP services.
• Being the first point of contact and co-ordinate all VIP tour arrangements
• Numerate and well organised with strong attention to detail.
• Strong dedication to customer satisfaction and building relationships.
• Comfortable in executing process but able to challenge and improve where opportunities arise Proficient in the practical use of Salesforce, Microsoft Excel and Power Point is essential, previous use of Power BI is desirable.
• Ability to work across teams and across functions.
• Tenacious and self-motivated, able to operate autonomously and balance priorities.

• Ability to plan, prioritise and work to deadlines.Able to apply discretion and sound judgement in handling sensitive commercial data in an appropriate way, safeguarding documents to ensure their confidentiality whilst adhering to all Heathrow cyber policies and code of conduct concerning data management.

• LI-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

• Taking responsibility for managing customer billing and invoicing information across various categories.
• Managing the monthly invoicing and purchase order cycles for different categories.
• Establishing new Invoiced accounts and handle revenue reconciliation and debt management for all Embassies, Agencies and Airlines. Acting as the primary point of contact for client data inquiries and dispute resolution.
• Collaborating with the Business Support Centre to handle billing and dispute resolution for a wider range of categories.
• Supporting customer and airline communication, providing improved data and reducing the number of disputes raised.
• Working with the broader VIP team to create customer-facing materials and supporting team lead to create presentations for external and internal audiences to showcase department strategy and plans.
• Updating and monitor monthly operational expenditure and revenue reports to enable accurate tracking of budget expenditure to aid forecasting. Looking for opportunities to automate where possible.
• Building relationships with third-party stakeholders e.g. Wilson James, Restaurant Associates and review budget and spending, challenging external partners where necessary.
• Assisting the Business Development Manager (BDM) with onboarding resellers and agencies of VIP services.
• Being the first point of contact and co-ordinate all VIP tour arrangements
• Numerate and well organised with strong attention to detail.
• Strong dedication to customer satisfaction and building relationships.
• Comfortable in executing process but able to challenge and improve where opportunities arise Proficient in the practical use of Salesforce, Microsoft Excel and Power Point is essential, previous use of Power BI is desirable.
• Ability to work across teams and across functions.
• Tenacious and self-motivated, able to operate autonomously and balance priorities.
• Ability to plan, prioritise and work to deadlines.Able to apply discretion and sound judgement in handling sensitive commercial data in an appropriate way, safeguarding documents to ensure their confidentiality whilst adhering to all Heathrow cyber policies and code of conduct concerning data management