Préposé(e) au mini-bar / Private Bar Attendant (Sur appel/On Call)

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

QUALIFICATIONS ET COMPÉTENCES RECHERCHÉES

• 1 à 2 ans d’expérience au même poste, idéalement dans un hôtel de luxe ;
• Maîtrise du français et de l’anglais ;
• Intérêt pour le service à la clientèle ;
• Bonnes compétences interpersonnelles ;
• Capacité de se déplacer et de rester debout pendant de longues périodes ;
• Capacité de porter jusqu’à 13 kg (30 lb) ;
• Un horaire flexible et la possibilité de travailler lors de tous les quarts de travail : jours, nuits, fins de semaine et jours fériés ;
• Le candidat idéal portera une attention particulière aux détails et aura la capacité de gérer plusieurs tâches à la fois.

* DUE TO LOCAL LAWS, WE PRIORITIZE APPLICANTS WHO HAVE PERMISSION TO WORK IN CANADA, AND ARE FLUENT IN ENGLISH AND FRENCH, BOTH ORALLY AND IN WRITING.

The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.

JOB SUMMARY

An important member of the room service team who , as a whole , is responsible for the replenishment and cleanliness of the hotel’s mini-bars. Pay attention to detail by ensuring that all rooms have a full mini bar and in excellent condition . Also participates in various deliveries of room service.

Core Responsibilities

• Stock and replenish private bar items, and compute and relay guest charges accurately to Front Office;
• Keep an accurate par if food items such as beverages and snacks, as well as non-food items like menu cards, napkins, straws, etc. on cart and in storage areas;
• Clean and maintain in-room private/mini-bars; report damage, or malfunctioning units;
• Check quality and expiration of all items; discard and replace according to established procedures;
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact;
• Work harmoniously and professionally with co-workers and supervisors;
• Assist with room service tray removal;
• Assist with delivery of in-room amenities;
• Works harmoniously and professionally with co-workers and supervisors;
• Assists in setting tray tables for delivery;
• Walk guest floors and retrieve any Room Service-related items from guest floor/room;
• Reports all incidents or unusual situations to the supervisor as quickly as possible;
• Perform any other related tasks;

DESIRED QUALIFICATIONS AND SKILLS

• 1 – 2 years’ experience in the same role, ideally in a luxury hotel environment;
• Strong command of the French and English languages;
• An affinity for guest service;
• Good interpersonal skills;
• Move about facility and stand for long periods of time;
• The ability to carry up to 30lbs (13kg);
• A flexible schedule with the ability to work all shifts: days, nights, weekends and holidays;
• The ideal candidate will also have a strong attention to detail and the ability to multitask;

THE LIST OF TASKS SPECIFIED ABOVE IS NOT EXHAUSTIVE, THE FUNCTION WILL REQUIRE A CONSTANT ADAPTATION TO SITUATIONS OF HIGH ACTIVITY AND SPECIFIC MANAGEMENT OF CUSTOMER RELATIONS.

• Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

Core Responsibilities

• Stock and replenish private bar items, and compute and relay guest charges accurately to Front Office;
• Keep an accurate par if food items such as beverages and snacks, as well as non-food items like menu cards, napkins, straws, etc. on cart and in storage areas;
• Clean and maintain in-room private/mini-bars; report damage, or malfunctioning units;
• Check quality and expiration of all items; discard and replace according to established procedures;
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact;
• Work harmoniously and professionally with co-workers and supervisors;
• Assist with room service tray removal;
• Assist with delivery of in-room amenities;
• Works harmoniously and professionally with co-workers and supervisors;
• Assists in setting tray tables for delivery;
• Walk guest floors and retrieve any Room Service-related items from guest floor/room;
• Reports all incidents or unusual situations to the supervisor as quickly as possible;
• Perform any other related tasks