Préposé(e) aux chambres / Guestroom Attendant (Temps partiel/Part-Time)

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

*DUE TO LOCAL LAWS, WE WILL CONSIDER CANDIDATES WHO ARE AUTHORIZED TO WORK IN CANADA AND ARE FLUENT IN ENGLISH AND FRENCH, BOTH SPOKEN AND WRITTEN.

The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.

JOB SUMMARY

The Room Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel and residences. The Room Attendant is responsible for ensuring all guest rooms/residences meet the highest standards as set by Four Seasons Hotels. He/ She is also required to assist with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant and House Attendant. This person also p rovides turndown service by offering a comfortable evening environment in guest rooms by cleaning and refreshing the room in the early evening and preparing the room for the guest to sleep in.
We are looking for individuals who possess a high level of attention to detail and a strong work ethic. This role has direct involvement with both guests and management and good communication skills are required. An applicant with a flexible schedule and the ability to work all shifts, weekends and holidays is ideal.

DESIRED QUALIFICATIONS AND SKILLS

• All applicants applying must hold a valid work permit at the time of submitting their application - unfortunately Four Seasons is not able to obtain on your behalf ;
• Two years of Housekeeping experience in a luxury atmosphere ;
• Ability to push, pull, lift and carry up to 50lbs ;
• Abilities to read, write and oral proficiency in French and English ;
• Candidates must be available to work on-call, mornings, evenings, and weekends ;
• Excellent customer service skills with the ability to anticipate guest needs and go the extra mile.

CORE RESPONSIBILITIES

• Cleans and self inspects guest rooms as assigned and in accordance with hotel standards; stocks and maintains the linen closet ;
• Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel ;
• Provides genuine hospitality and recognition in the work area. Promotes hotel services and products ;
• Anticipates guest needs and takes ownership of guest concerns and requests, acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented ;
• Sorts, tags and processes guest laundry, uniforms and hotel linen ;
• Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately ;
• To maintain a high standard of personal appearance – ensuring that your uniform is clean and presentable ;
• To be responsible for collecting and signing for work sheet and master key at the start of duty. Report any loss of key immediately ;
• To immediately report and hand into Housekeeping Office any property or guest keys found in ‘check out’ rooms ;
• To keep linen rooms tidy, correctly stocked and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order ;
• To be responsible for reporting to the Supervisor the rooms which do not require service or which have DND signs in his / her assigned area ;
• To report to Supervisors any blankets, bedspreads, valances etc. that need changing ;
• To complete deep cleaning of rooms as allocated by Supervisors ;
• To report to your Supervisors anything or anyone suspicious ;
• To report to the Supervisor anything this may be a Health and Safety hazard ;
• To complete accurately the control lists at times as advised by your Supervisors ;
• To report any missing items from rooms e.g. bathrobes, soap dishes etc. ;
• To carry out any other cleaning duties as specified by your Supervisor ;
• To clean and make up all rooms to the standard required by Four Seasons ;

THE LIST OF TASKS SPECIFIED ABOVE IS NOT EXHAUSTIVE, THE FUNCTION WILL REQUIRE A CONSTANT ADAPTATION TO SITUATIONS OF HIGH ACTIVITY AND SPECIFIC MANAGEMENT OF CUSTOMER RELATIONS.

• Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.