Key skills

• Bachelor’s degree, in business, finance, or technology or equivalent
• 8 to 10 years’ experience in End User Managed Services/ Digital Workplace Services (e.g. End User Service Desk, Field Services and Supply Chain, End User Device Management, Productivity and Collaboration), pre-sales solution architect preferred.
• Has a good understanding of competitive landscape, products and/or services
• Excellent communication, analytical and troubleshooting skills
• Experience in pre-sales solution design for end user services, proposal development, design review & design trade off decisions, winning theme development, and presentation skills
• Demonstrated ability to interact and articulate the benefits of a solution in a manner appropriate for senior IT executives
• Experience developing cost/benefit analysis and determining the risk associated with a given solutio

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

Your role as Digital Workplace Pre-sales Solution Architect:

• Collaborate with and advise members of sales teams on solution features, architectural issues, implementation considerations, cost elements and effort estimates.
• Gather and analyse client requirements (RFI/ RFP/RFQ) and volumetrics (e.g. locations, SLA’s, contacts and events count, AHT, ToT, etc,).
• Set solution and pricing strategy, work independently to develop effort and cost estimates including assumptions, risk and contingency approach.
• Works independently to develop the solution architecture for low to medium complexity opportunities.
• Develop client facing proposals including service overview, technology architecture, detailed service description and client benefits/ outcomes.
• Lead the solution reviews and obtain approvals from key stakeholders prior to submission.
• Participates to client facing meetings (solution presentation, solution workshops) and contract negotiations, develop client SoW .

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:

Key skills

• Bachelor’s degree, in business, finance, or technology or equivalent
• 8 to 10 years’ experience in End User Managed Services/ Digital Workplace Services (e.g. End User Service Desk, Field Services and Supply Chain, End User Device Management, Productivity and Collaboration), pre-sales solution architect preferred.
• Has a good understanding of competitive landscape, products and/or services
• Excellent communication, analytical and troubleshooting skills
• Experience in pre-sales solution design for end user services, proposal development, design review & design trade off decisions, winning theme development, and presentation skills
• Demonstrated ability to interact and articulate the benefits of a solution in a manner appropriate for senior IT executives
• Experience developing cost/benefit analysis and determining the risk associated with a given solution

LI-KM1

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