Primary Care Manager

at  Regent Park Community Health Centre

We are a dynamic community-based health centre promoting social justice and health equity in the Regent Park neighbourhood and Downtown East area of Toronto. We operate out of several locations and provide a wide variety of services including: primary health care, chiropody, physiotherapy, health promotion, social work, community health, immigrant and refugee services, harm reduction and homeless programs, Pathways to Education, infant and child development programs, parenting programs, youth outreach and employment services.

JOB SUMMARY:

The Primary Care Manager is responsible for coordination and supervision of the Primary Care clinic, Chiropody and Physiotherapy teams.
The Manager is responsible for the day-to-day delivery of high quality programs and services that respond to the needs of clients. The Manager collaborates closely with team members and internal and external partners to deliver primary care service. In addition the Manager is responsible for budget management, and ongoing analysis and assessment of systems, structures and measurable outcomes for programs and services.
This is a Full Time Permanent Position, 35 hours per week, plus Benefits and HOOPP Pension

QUALIFICATIONS AND SKILLS REQUIRED

• Master’s degree in health administration or other relevant discipline an asset
• Three to five years of management experience in an ambulatory primary care setting, preferably within a Community Health Centre or other community-based health service organization.
• Experience working with socially and clinically complex populations
• Strong supervisory skills, including the ability to work collaboratively with, coach and inspire teams of professionals and students
• Knowledge and experience in staff supervision, program development, implementation and monitoring, quality improvement, financial management, project management, and policy development
• Excellent English oral and written communication skills; proficiency in a second language is an asset
• Proficiency in computer use (Microsoft Office, Internet, and email)
• Experience with an electronic client record system
• Ability to work in a fast-paced, high pressure environment
• Ability to effectively manage complaints and de-escalate and manage conflicts
• Ability to work collaboratively within and across teams and organizations
• Understanding of health equity, the social determinants of health, anti-oppression, harm reduction principles and trauma-informed care
• Ability to work effectively with people of various cultural, age and economic backgrounds
• Demonstrates interpersonal, decision making, critical thinking and organizational skills
• Commitment to valuing diversity, equity, partnerships and advocacy in keeping with Regent Park Community Health Centre’s Strategic Direction.
• Knowledge of the Regent Park area and issues affecting families living within the Regent and Moss Park communities
• Must have up to date COVID vaccine for the protection of clients and staff
  Regent Park CHC is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code as well as individuals with lived experience in the Regent Park community.
  To protect the health and well-being of our clients and employees, Regent Park Community Health Centre has adopted a mandatory COVID-19 vaccination policy that requires new employees to have an up to date Health Canada approved COVID-19 vaccine. Individuals with valid medical or human rights-based exemptions, will be considered for appropriate accommodation within the policy.

SPECIFIC TASKS:

• Oversee the day-to-day functioning of the primary care clinic, chiropody and physiotherapy teams.
• Conduct all aspects of recruitment, supervision and performance management of primary care team members.
• Plan, implement and monitor services that respond to client and communities’ needs, and meet internal and external performance targets.
• Develop, implement and ensure adherence to primary care policies, protocols and workflows.
• Coordinate and co-lead team planning/meetings/training/education.
• Lead the identification, implementation and evaluation of quality improvements within primary care.
• Oversee the primary care team student/resident placement program.
• Working with Clinical Director, set and manage team budget and assist in pursuing funding opportunities to support and build primary care services.
• Prepare and present information and reports on primary care activities.
• Build and maintain effective collaborations to enhance primary care service delivery.
• Participate in external networks and partnerships.
• Oversee clinic infection control.
• Coordinate team case conferencing, incident debriefing and impact debriefing.
• Responds to primary care client complaints and escalations.
• Act as one of a team of Health Centre critical incident responders.
• Identify and work to mitigate risks and operational challenges.