Princess Cruises Reservations Advisors - Part time

at  Carnival UK

JOB DESCRIPTION

We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.

REQUIREMENTS: WHAT YOU NEED TO SUCCEED

Successful candidates will possess:

• Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
• Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
• Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

RESERVATION ADVISOR: WHAT YOU NEED TO KNOW

Interview Process – will include a one way video interview, an on line assessment and a face to face interview at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Final Interview dates – Monday 2nd December
Start date – Monday 13th January 2025 (or possibly other start dates in 2025).
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average part time working hours are 17.5per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Please note: For the part time position the hours would be full days Wednesday and then Thursday with one week working a Friday and the next week working one weekend day.

ABOUT US

Holidays are one of life’s greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many

• Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
• Aim to provide a first call resolution to deliver the desired outcome.
• Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
• Delivering guest satisfaction and a memorable experience
• Service Travels Agent and Guests queries via webchat
• Handle precise & special requests, demonstrating expert product knowledge
  This role is classified as CUK13 and is available on a part-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.