Principal Assessment Officer

at  Office of the Health Ombudsman

• Lead and coordinate the assessment team to meet statutory and organisational performance indicators for timeliness and quality, including ensuring matters relating to corrupt conduct, public interest disclosures, and human rights complaints are managed appropriately and in accordance with the requirements of those relevant legislations.
• Coordinate and provide technical guidance and direction for the assessment case management process to a high volume of cases, including providing guidance on individual cases and ensuring compliance with records management policies and protocols, data collection and reporting.
• Determine and document sound administrative assessment decisions and reasons regarding complaints and other matters. This includes decisions as to whether no further action should be taken, or where complaints should be referred for local resolution, conciliation, investigation (for practitioners or systemic issues) and/or referral to another entity and where appropriate, to prepare briefing documents for the Health Ombudsman on high risk, serious matters that raise concerns about issues of public interest and safety.
• Provide support and supervision to senior assessment officers and assessment officers and assist the Director in providing feedback/coaching and mentoring of staff and generally support and professionally develop staff in their assessment of complaints.
• Drive quality assurance and improvement processes to ensure the complaints assessment decision-making system is effective and efficient. This includes person-centred workplace practices by ensuring written and verbal communications sensitively and comprehensively explain administrative processes, assessment decisions and the reasons for them.
• Be an active participant in the division’s leadership team, including leading key projects and contribute to the division’s strategic direction.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

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