Principal - Claims Advocacy

at  Marsh

We are seeking a talented individual to join our Claims Advocacy team at Marsh. This role will be based in Indonesia. This is a hybrid role that has a requirement of working at least three days a week in the office.

WE WILL COUNT ON YOU TO:

• Manages and coaches colleagues including facilitating colleague technical trainings and provides ongoing technical support to the team in order to achieve internal KPIs and client satisfaction for claims advocacy services
• Facilitates complex discussions with clients, client claim review meetings, and claim strategy discussions in order to provide subject matter expertise and handles tasks in line with specific client requirements.
• Liaises with Operations team regarding claims processing and client feedback to facilitate smooth functioning of the claims process in order to support generation of revenue for team
• Facilitates departmental performance, efficiency initiatives & supports effective management initiatives of shared operations by challenging existing practices and seeking inputs on innovative solutions in order to achieve quality and compliance targets in the function
• Forecasts, measures, analyzes and prepares reports on productivity and achievement of targets of team including revenue and budget , in order to ensure appropriate & timely production of output
• Builds and maintain a positive and supportive environment within department in order to encourages staff motivation and effectiveness and builds regional or global relationships & collaborate across the enterprise, and shares best practice in order to contribute to business growth

Please refer the Job description for details