Job Title:
Principal Consultant
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

LI-Hybrid

Working directly with our clients to Senior Management level creates the opportunity for you to establish excellent relationships with client stakeholders and role-model behaviours to your peer group, and your wider colleagues. Reporting to the Managing Consultant we will support you to develop these skills into broader business development techniques which can be used to inform any career goals into our leadership team.

EDUCATION & PROFESSIONAL EXPERIENCE:

• 2-years’ experience in leading projects / programmes with proven value-based outcomes is required.
• Degree, MBA, or structured project management qualification (i.e., Prince 2) is preferred.
• Strong experience in one or more of the following sectors: BSFI (Banking, FS, Insurance), CPG, Retail, Energy, Utilities
• Prior consulting experience in customer-focussed (CX) projects is preferred, especially proven analytical and problem-solving skills.
• Fluency in second European language (Advantageous)
  Location:
  UK, Work at Home, GB
  Language Requirements:
  Time Type:
  Full time
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DELIVERY OF YOUR ROLE AND LEADERSHIP

• You will be able to set up and lead on a range of project types, ensuring that you always deliver proven value-based results to our clients.
• Understanding the importance of project / programme governance, you effectively build time into your working week to ensure that administration is kept up to date, and where necessary, meets regulatory compliance.
• You will be able to effectively design and deliver exceptional presentations and workshops to clients, and to internal team members.
• Under the direction of the Concentrix Catalyst leadership team, you can support the creation of proposal submissions.
• You have a proven track record in building excellent stakeholder relationships and can demonstrate how you maintain your established professional network.
• Drawing on your experience of leading others, you can establish strong working relationships with a project team and allocate roles and responsibilities which play to team strengths and provide opportunities for others to learn.
• Being an advocate for career development, you will have an active interest in ensuring that you establish and deliver against a strong development plan. You will also play a role in supporting more junior colleagues to establish theirs.