Principal Consultant - Techno Functional Support

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant - Techno Functional Support
In this role, you would be primary responsible for supporting and enhancing a few of the following tools – TCI, Planexware, FCE custom code, DBNET, Buzone, Edwin SAAS.

Responsibilities

• Production support.
• Proven experience in any of the Spanish speaking country’s localization
• Business English is mandatory apart from native Spanish language skill.
• Need to take transition from existing team.
• Address/Resolve user’s issues raised via ServiceNow ticket within the stipulated time/SLA.
• Follow the defined processes.
• Collaborate with ERP (inbound/outbound) as needed to resolve issues.
• Prepare, Participate in status report/meetings.
• May need after hours support in case of critical issues (very rare)
• In general, no travel is expected as part of the job.
• Remote location-based work is acceptable.
• Open to learn new tools, skills as needed on the job by leveraging their experience, expertise.

Qualifications we seek in you!

Minimum Qualifications / Skills

• B.E./ B. Tech/ MCA or equivalent

Preferred Qualifications/ Skills

• Experience as a Techno Functional consultant in any or a few of the following tools – TCI, Planexware, FCE custom code, DBNET, Buzone, Edwin SAAS.
• Experience with GIT and windows form.
• Experience with html, CSS, JavaScript, jQuery, LINQUE.
• Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus.
• Strong written and verbal communication skills
• Flexible to work in shifts on rotation basis.
• Willingness and ability to multi-task.
• Willingness to learn the Product/Platform and associated technologies.
• Should be able to handle client call, manage & mentor team.
• Ability to be learn and apply new processes and tools.
• Technical understanding of products/services and/or ecosystem being supported.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobPrincipal Consultant
Primary LocationMexico-Monterrey
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingJul 17, 2024, 12:28:51 PM
Unposting DateAug 16, 2024, 1:29:00 PM
Master Skills ListConsulting
Job CategoryFull Tim

• Production support.
• Proven experience in any of the Spanish speaking country’s localization
• Business English is mandatory apart from native Spanish language skill.
• Need to take transition from existing team.
• Address/Resolve user’s issues raised via ServiceNow ticket within the stipulated time/SLA.
• Follow the defined processes.
• Collaborate with ERP (inbound/outbound) as needed to resolve issues.
• Prepare, Participate in status report/meetings.
• May need after hours support in case of critical issues (very rare)
• In general, no travel is expected as part of the job.
• Remote location-based work is acceptable.
• Open to learn new tools, skills as needed on the job by leveraging their experience, expertise