Principal Field Engineer

at  CLASS TECHNOLOGY SOLUTIONS LTD

DISCLAIMER: APPLICANT MUST HAVE THE RIGHT TO WORK IN THE UK, NO SPONSORSHIP AVAILABLE.

We are a leading managed service provider in the Education Sector and we are looking for a Principal Field Engineer to facilitate client visits to support the ongoing running of the site(s) network.
This is an exciting time to join CTS as we grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. CTS are looking for talented and motivated individuals who are eager to learn and grow.

QUALIFICATIONS & SKILLS:

• Hands on experience which includes understanding of wired and wireless networking, switches, virtual environments, firewalls, web filtering, advanced troubleshooting.
• GCSE Grade 5 or above in Maths and English.
• A-Level, BTEC, NVQ, or T-Level in a relevant subject.
• Industry qualifications within the IT sector - Microsoft, Cisco, Aruba, Apple, is preferred.
• 4 - 5 years’ experience in an IT Support environment.
• Ability to troubleshoot and diagnose issues to establish the root cause of the problem.
• Excellent communication skills, the ability to provide feedback to stakeholders at all levels.
• Solid understanding of wired and wireless networks and devices.
• Ability to work independently and as part of a team under pressure.
• Impeccable attention to detail and commitment to quality.
• Experience in the education sector.
• Interpersonal skills sufficient to assist non-technical users of IT.
• Ability to assess and re-prioritise workloads when circumstances or demands change.
• Ability to take the initiative when necessary.

• Varied role that encompasses visiting a variety of client sites within the portfolio of CTS clients supporting the onsite teams.
• Providing advice and guidance on projects and future system enhancements for the benefit of the client.
• To take ownership for a group of sites within the CTS array of clients including all technical issues on site.
• To be the escalation point for all technical issues within the client, including issues that may have been passed to the CTS Helpdesk. Where appropriate liaise with other members of the CTS senior team.
• Provide the highest level of technical expertise to all assigned client networks, utilising best practice.
• Whilst visiting client sites work through an agreed job/task list that the client/site would like to be addressed.
• To identify areas of Growth with client/site(s) from a Technical and Engineering front and escalate this to the account manager.
• Mentor the Network Manager and Engineers on site and assist in progressing them onto the next level of Engineer within the CTS.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• To attend emergency call outs where needed, sometimes beyond the call of duty.
• To cover the absence of engineers where needed.
• Assist the Helpdesk team as required with escalated issues where you have additional knowledge of the site or product.
• Dealing with incoming issues in a professional, courteous manner.
• Taking ownership of issues/tickets and managing them in a logical and methodical manner.
• Conducting full and through diagnostics with end users to enable issue/ticket resolution.
• Keeping the CTS Service Manager abreast of all relevant ongoing issues, and their progress, at the end of each day.
• Liaise with your sites in regard to their daily and weekly checks. Provide support as required.
• Scoping requirements for client projects. Work with Head of Technical and Account Managers to identify current setup and required goals. Report on what has to be achieved to successfully complete the project to the client’s satisfaction.
• Be part of our Technical Advisory Group to suggest new systems and ways of implementing a standardised systems across our clients/sites.
• To lead engineering projects for client sites.
• To provide a detailed scope of works and design to client during projects, working with Head of Technical to make sure the implementation and delivery matches client requirements.
• Lead individuals or teams on site and delegate appropriate tasks to them to ensure the correct running of the project on time.
• Work with the account manager in liaising with the client to ensure all equipment is correct and that the client sees you as the face of the project.
• Ability to self-regulate.
• Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate.
• This role requires travel to client sites. CTS will endeavour to keep travel time to a minimum and within your area. At times you may be required to work on a client site outside your area, where appropriate CTS will provide overnight accommodation.