Principal Global Laboratory Support Engineer

at  Fujifilm Diosynth Biotechnologies

FUJIFILM Diosynth Biotechnologies :
The work we do at FUJIFILM Diosynth Biotechnologies (FDB) changes lives, and our united passion for advancing tomorrow’s medicines – our Genki – will always be our driving force.
Whilst working as Principal Global Laboratory Support Engineer in the IT team, you’ll be joining other motivated individuals who fuel one another’s passions and embrace every day as an opportunity.
About Us:
We are a dynamic global company and our focus is to combine technical leadership in cell culture, microbial fermentation and gene therapies with world class cGMP manufacturing facilities to advance tomorrow’s medicines.
With sites in Billingham & Wilton UK, Hillerod Denmark, North Carolina and Texas USA, the size and breadth of our business will open up huge opportunities for you, whether you want to move to a different role in the UK, relocate, or progress and take on more responsibility.
Our teams are proud to partner with innovative companies reimagining what’s possible in biopharmaceuticals. Every day at FDB is a day for improvement, each challenge is an opportunity for growth, and every moment is a chance to evolve together.
Role & Responsibilities:

The Principal Global Laboratory Support Engineer is a member of the Infrastructure & Operations (I&O) and Global Desktop Engineering team, specializing in lab computerized instrument systems. This role is responsible for supporting IT-connected analytical lab equipment located in Quality Control (QC), Product Development (PD), VGT, as well as in manufacturing areas and warehouses.

• Provide general IT support and platform services according to agreed service model
• Resolves and/or coordinates the resolution of hardware technical issues
• Optimise system configurations to maximise performance and ensure availability
• Perform periodic maintenance and systems review, including security roles, performance, and data integrity

Qualifications and Experience:

• BS Degree in Information Technology, Chemistry, Engineering or similar acquired qualification
• cGMP/Highly Regulated Environment
• System Center Configuration Manager (SCCM)
• Change Control and Validation
• Technical Validation and Documentation Skills
• ITIL Processes

The ideal candidate is capable of working within a cross-functional team in a complex environment. The Engineer must have a service-oriented mindset and be able to handle customer requests while prioritizing them based on criticality.
Candidates should possess excellent knowledge of computer hardware, including PCs and network printers, allowing for prompt resolution of hardware-related issues. They must demonstrate analytical and methodical approaches to IT incidents and requests, showcasing proven problem-solving skills to address complex technical challenges.
Strong teamwork and collaboration skills are essential for working effectively within diverse teams and fostering a cooperative work environment. The Principal Global Laboratory Support Engineer should exhibit a self-motivated and resourceful attitude, with the capability to prioritize and execute tasks in a high-pressure environment while maintaining a strong sense of responsibility and commitment to service.
Why work with us?:
At FDB, your passion – your Genki – is your power and we empower you to define what Genki means to you.

When you join us, we will train, develop and support you to become the best you can possibly be. We offer a structured new starter induction programme as well as on-going development training. In addition to this, we offer:

• Competitive salary plus company bonus scheme
• 35 days of holiday, plus bank holidays.
• Salary Sacrifice scheme offering, healthcare, bikes, dental etc.
• Generous pension scheme
• Free parking and electric charging points

• Provide general IT support and platform services according to agreed service model
• Resolves and/or coordinates the resolution of hardware technical issues
• Optimise system configurations to maximise performance and ensure availability
• Perform periodic maintenance and systems review, including security roles, performance, and data integrit