Principal Operations Engineer (Service Operations Center)

at  Quickplay

ABOUT US:

At Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video, focused on massive scale and resilience. If you aspire to be part of a high-performing, learning-oriented, and caring culture-you have landed on the right company. Reporting to our Service Operations Leader in San Diego, the operations team is looking for someone with attention to detail, who is eager to expand their knowledge in a fast-paced environment where change is constant, and communication is key. The mission of this group is to provide 24x7x365 operations support, where information and updates must be concise at handoff.
In an Over-The-Top (OTT) scenario, where services are delivered directly over the internet without requiring users to subscribe to a traditional cable or satellite pay-TV service, the role of a Service Operations Shift Lead is crucial in ensuring seamless service delivery and customer satisfaction.

CUSTOMER EXPERIENCE FOCUS:

• Ensure a customer-centric approach in service operations, prioritizing actions that enhance user experience and satisfaction.
• Advocate for proactive monitoring and preemptive actions to prevent service disruptions and improve overall service quality.