Principal Operations Manager

at  Avove

Working here isn’t just a job. You can advance your career at Avove, and we’ll reward you with a range of benefits that recognise great work. We provide full training and continuous development to help you reach your potential. We strive to create an inclusive working environment where everyone can be themselves. Join us and take the next step towards a fulfilling career.
About the role…
As the Principal Operations Manager, you’ll be accountable for the end-to-end delivery of the entire Vegetation Management programme of work. You will ensure the day to day running of all on-site activities is delivered in line with the specific contract framework requirements. This is a fast-paced environment that potential covers a 24/7 delivery service. You will closely monitor the Client’s KPI’s against our performance to ensure that we are delivering to the client’s expectations, offering an excellent service and value for money.
You will ensure that all work is completed safely, on time, within budget; and monitor the performance delivery to ensure it meets the recognised standards of productivity, quality and compliance. You will actively lead and manage the programmes of work to the highest professional standards, working closely with Avove’s clients, supply chain partners, local authorities, and other stakeholders. The programme of work will be delivered through a blended approach of internal resource and supply chain partners.
This is a hybrid role based from any of our offices in North West England or the West Midlands area.

What will your day look like…

• Monitor all delivery and financial performance against the programme of work. Identify any early risks and take the corrective course of action to minimise/recover the position against the budget.
• Ensure the planning, co-ordinating and supervising the programme of work is delivered in accordance with the Contract and regularly monitoring progress. Where necessary, organise collaborative planning sessions, facilitating challenge to durations and opportunities.
• To provide sufficient and timely supervision, assessment and coaching to your teams and supply chain partners to ensure all activities are completed to the required standards and are meeting the programme outputs.
• Work closely with the operational support functions (design, customer experience, planners/scheduling, streetworks) to ensure good co-ordination between all programmes of work.
• Promote and maintain all aspects associated with Health, Safety and Environmental responsibility and ensure the team complies with Avove’s Work Together, Safe Together ethos and H&S system (e20).
• Manage the productivity and utilisation of your teams and supply chain partners throughout the programme of work to ensure the work is delivered in the most cost-effective way.
• Deliver an excellent customer experience including the management of customer complaints.
• Undertake regular site visits, maintain regular communication, and cascade key messages.

About you…
Are you a Principal Operations Manager with extensive experience in operational management, particularly within the Vegetation Management sector. Proven expertise in overseeing contracts through their entire lifecycle, including a strong working knowledge of NEC contract forms. Adept at driving process improvements, managing complex projects, and leading teams to success. Possesses excellent coaching, communication (both written and oral), and interpersonal skills to effectively manage and engage multiple stakeholders. Demonstrates a strategic approach to aligning operational practices with organisational goals, ensuring high performance and efficiency across all operational functions.
What’s in it for you…

We offer a rewarding salary that is tailored to your skills and experience. But that’s not all! We celebrate hard work and give recognition to our colleagues. In addition to this, we understand that one size doesn’t fit all so everyone has access to a variety of flexible benefits that work for you.

• 25 days holiday plus bank holidays
• Company pension scheme
• Life assurance
• Private GP Helpline & Health Cash Plan
• Avove Discount Scheme
• Family friendly policies
• A selection of lifestyle benefit options
• Financial wellbeing programme
• Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues
• We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising.

About us…
We design, build and maintain the UK’s utilities infrastructure to help transform local communities for the better. We provide cutting-edge and sustainable engineering solutions and play a critical role in helping to keep the water running, the lights on and people connected.
We are an expert, responsible and agile partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward.
We are proud to work in partnership with leading utility providers, including Severn Trent, United Utilities, Yorkshire Water, Northern PowerGrid, Northumbrian Water Group, Scottish Power Energy Networks and Scottish Water
We are an equal opportunities employer…..
We welcome applications from candidates of all races, genders, disabilities, religions, ages and sexual orientations. We know that having a diverse workforce encourages new perspectives, inspires creativity and creates an engaging workplace and we are committed to creating an inclusive environment where all colleagues can thrive. When it comes to inclusion, we’re making sure we keep up the progress with our Communities of Practice, who help us do just that.
What next…
We encourage you to apply for this role as soon as you can. We recognise talent waits for no one, so we progress candidates individually through all stages of recruitment process.
If you have any questions, please reach out for an informal discussion

Please refer the Job description for details