Principal Product Manager - Gift Cards (all genders)

at  Zalando

ROLE AND THE TEAM

As Principal Product Manager for Gift Cards, you will define the product vision for how customers redeem Gift Cards within our purchase experiences in Apps & Web. You will be executing against that product vision by building improved experiences and scalable capabilities, impacting millions of customers in a fast growing business area and shaping key experiences defining Zalando’s value proposition.
As part of the Transactions product organization, you shape a core value proposition by solving one of Zalando’s most complex customer problem statements where you implement approaches that create win-win-win frameworks for our customers, partners, and Zalando. You focus on seamlessly integrating Gift Cards in our purchase funnel, improving operational excellence and customer conversion, and initiating the required accounting and financial flows to correctly reflect the transactions in Zalando statements P&L for our 25 markets in partnership with key stakeholders. You will provide thought leadership to and collaborate closely with cross-functional teams of engineers, product managers, accountants, analysts and designers. You will work directly with the Director of Product to create the product strategy, and be the accountable leader for executing on the strategy with a high degree of autonomy, transparency, and resilience. You will collaborate closely with the Principal Product Manager responsible for Gift Card buying experiences. You utilize collaboration models and structures at scale, aligning closely with senior leadership across different organizations at Zalando such as Payments, Legal, Finance, Accounting, Customer Care and Markets .

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Define the long-term product vision and strategy through customer obsession for our Gift Card redemption experiences and capabilities
• Execute against that vision leveraging scalable frameworks for data-informed decision-making to resolve multi-facetted trade-offs
• Increase operational excellence and ensure being legally compliant by designing monetary flows and scalable capabilities ensuring the correct bookkeeping of Gift Cards values