Principal Program Manager

at  Intuit

OVERVIEW

We are the Expert Network Partnerships team, part of Expert Network Services within Intuit Customer Success. Customer Success at Intuit. We are going through a major transformational journey. We have bold goals, obsessed with customer and expert experience, move at incredible velocity and aspire to deliver major impact to our customers and experts in everything we do. Come join us and be part of our fun-filled and passionate team! We are looking for a bold and creative leader with a desire to deliver impactful outcomes. This position will own and lead multi-million dollar customer success partnership(s) as well as large scale strategic initiatives.

• 10+ years of Customer Success Leadership
• Prior experience working on INTUIT initiatives will offer a strategic advantage to the candidate during the selection process.
• Experience in BPO and Outsourced partner management is a requirement
• Previous people management experience is required
• Familiarity with Contact Center Technology & Platforms and comfortable engaging with technology teams on requirements as needed
• Puts customers First No matter what!
• Is not afraid to fail and believes that rapid experimentation is the only way to validate any hypothesis
• Has the ability to influence and drive change at all levels of the organization
• Understands the difference between “influencing” and “persuading” and is experienced in leveraging both based on the situation
• Measures self success and team’s success by way of outcomes and not activities
• Challenges the status quo in the world of sourcing and partner management and is a change agent driving major organizational transformation with velocity
• Smart speed is this individual’s second She/He is experienced in delivering outcomes at scale by leading programs end to end (Ideation to Execution)
• Possesses strategic & analytical thinking and execution rigor as primary strengths