Principal Salesforce CRM Business Solutions Architect

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank is seeking a motivated Business Systems Architect with liaison and relationship management experience to contribute toward the success of our enterprise Salesforce initiatives. As a representative of the Enterprise CRM COE team, the ideal candidate for this position will be able to clearly identify cross-business line solutions and articulate alignment while ensuring the design allows other CRM COE representatives to meet their goals as well. They will actively participate and lead conversations with business lines and technology to create a functional and optimized business architecture of our Salesforce ecosystem. Responsible for understanding the business line requirements, creating solutions that support the KPIs, and working with the application development team to create a functional enterprise architecture.
Participates in developing and maintaining detailed knowledge of the business’s current technology and infrastructure from a functional perspective. Provides guidance concerning business implications of development projects. Serves as consultant to internal business groups on process improvement projects designed to improve their business results. Involved in training and implementation of applications. Partners with business stakeholders to identify, refine, and document detailed business needs. Assists, and at times, may lead clients and technical staff to investigate, analyze, and resolve application problems related to system functions. Frequently interfaces with business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work. Works with technology and application development teams to design or select solutions that appropriately meet the business needs for large projects and/or innovation proof-of-concepts. Reviews and validates test plan approaches for proper functionality coverage. May coordinate and execute test plans. Looks for an opportunity to improve performance and overall return on investment through optimized designs.

Responsibilities:

• Partner with enterprise technology to conduct deep dive analysis on U.S. Bank’s CRM orgs to formulate performance recommendations and best practices
• Lead proof-of-concept innovation efforts to test all aspects to potential scalable solutions
• Provide guidance to business line initiatives in support of serving our customers across One U.S. Bank

Preferred Qualifications:

• Bachelor’s degree or equivalent work experience
• 8-10 years in Financial Services/Banking industries
• 8-10 years experience running multi-million dollar programs
• 5-7 years of Salesforce architecture experience
• Experience incorporating other technologies into a design
• Exceptional analytical and problem-solving skills
• Excellent written and oral communication skills that can meet the needs of a variety of audiences from technical to business

Working experience in:

• Multiple lower environments
• Information management
• Product management
• Product and vendor evaluation
• Ideal candidates would have Salesforce platform experience, preferably with a certification as a Technical Architect, Application Architect, or System Architect.
• Force, VisualForce, Apigee, Mulesoft, MS Dynamics
• Thorough knowledge of development languages

Extensive experience in:

• Data management
• System development life cycle
• IT standards, procedures, policy
• Business assessment
• Modeling: data, process, events, objects
• Business process modeling

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Responsibilities:

• Partner with enterprise technology to conduct deep dive analysis on U.S. Bank’s CRM orgs to formulate performance recommendations and best practices
• Lead proof-of-concept innovation efforts to test all aspects to potential scalable solutions
• Provide guidance to business line initiatives in support of serving our customers across One U.S. Ban

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la