Principal Service Designer

at  WESTPAC BANKING CORPORATION

HOW WILL I HELP?

We are looking for a highly talented Strategic and Service Designer to join our Borrow Leadership team as a Customer Proposition Lead.
This role is responsible for leading and coaching 2 Service Designers to simplify and enhance experiences for businesses, bankers and brokers, particularly within Business Lending. This is a hands on leadership position and the successful candidate will conduct their own projects while providing leadership and support to the team.
The successful candidate will be a highly experienced Strategic and Service designer, currently operating at a principal level or above, able to lead and coach experience design teams across multiple programs. This is a unique opportunity to help shape experiences that empowers businesses, bankers and brokers to navigate digital journeys while reducing risk.

• 10+ years’ experience as a Strategic, CX or Service Designer
• 5+ years Financial Services domain knowledge
• a solid understanding of Businesses, including their needs, wants and challenges
• exceptional communication and influencing skills with senior and executive stakeholders
• experience in leading and managing the performance of other designers
• to be an expert facilitator able to craft workshop experiences and guide sessions with customers, employees, and senior stakeholders
• strong business acumen and an ability to both balance and articulate customer and commercial benefits
• to oversee delivery of high quality project deliverables, while effectively managing risk, within time and budget.
• to actively raise awareness of CX methodologies to increase CX and design maturity across stakeholder groups.
• collaborate with business stakeholders, the Borrow Leadership team and team members to drive quantifiable outcomes and advocate for Customer-Led, Digital-First designs