Principal Service Designer

at  Westpac Group

HOW WILL I HELP?

We are looking for a highly talented Strategic and Service Designer to join our Borrow Leadership team as a Customer Proposition Lead.
This role is responsible for leading and coaching 2 Service Designers to simplify and enhance experiences for businesses, bankers and brokers, particularly within Business Lending. This is a hands on leadership position and the successful candidate will conduct their own projects while providing leadership and support to the team.
The successful candidate will be a highly experienced Strategic and Service designer, currently operating at a principal level or above, able to lead and coach experience design teams across multiple programs. This is a unique opportunity to help shape experiences that empowers businesses, bankers and brokers to navigate digital journeys while reducing risk.

• 10+ years’ experience as a Strategic, CX or Service Designer
• 5+ years Financial Services domain knowledge
• a solid understanding of Businesses, including their needs, wants and challenges
• exceptional communication and influencing skills with senior and executive stakeholders
• experience in leading and managing the performance of other designers
• to be an expert facilitator able to craft workshop experiences and guide sessions with customers, employees, and senior stakeholders
• strong business acumen and an ability to both balance and articulate customer and commercial benefits
• to oversee delivery of high quality project deliverables, while effectively managing risk, within time and budget.
• to actively raise awareness of CX methodologies to increase CX and design maturity across stakeholder groups.collaborate with business stakeholders, the Borrow Leadership team and team members to drive quantifiable outcomes and advocate for Customer-Led, Digital-First designs