Principal Service Management Consultant/ Architect

at  Capgemini

YOUR SKILLS AND EXPERIENCE

• Experience of driving change in Service Operating Models and managing associated Business Change in delivering successful Service Integration and Management Services
• Knowledge of the different aspects of the technical solution, delivery as well as business.
• Ability to understand client business challenges and requirements and determine what element of the Extended SI Model are required to resolve those challenges
• Overseeing specific/multiple work streams with an understanding of the role of Service Management, ITIL processes, Service Level Agreement (SLA) Management and contractual obligations when providing advice and solution input.
• Experience managing resources and budgets; ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon.

CAPGEMINI IS A GLOBAL BUSINESS AND TECHNOLOGY TRANSFORMATION PARTNER, HELPING ORGANIZATIONS TO ACCELERATE THEIR DUAL TRANSITION TO A DIGITAL AND SUSTAINABLE WORLD, WHILE CREATING TANGIBLE IMPACT FOR ENTERPRISES AND SOCIETY. IT IS A RESPONSIBLE AND DIVERSE GROUP OF 340,000 TEAM MEMBERS IN MORE THAN 50 COUNTRIES. WITH ITS STRONG OVER 55-YEAR HERITAGE, CAPGEMINI IS TRUSTED BY ITS CLIENTS TO UNLOCK THE VALUE OF TECHNOLOGY TO ADDRESS THE ENTIRE BREADTH OF THEIR BUSINESS NEEDS. IT DELIVERS END-TO-END SERVICES AND SOLUTIONS LEVERAGING STRENGTHS FROM STRATEGY AND DESIGN TO ENGINEERING, ALL FUELED BY ITS MARKET LEADING CAPABILITIES IN AI, CLOUD AND DATA, COMBINED WITH ITS DEEP INDUSTRY EXPERTISE AND PARTNER ECOSYSTEM. THE GROUP REPORTED 2023 GLOBAL REVENUES OF €22.5 BILLION.

Get the Future You Want | www.capgemini.co

YOUR ROLE

• Provide consultancy to deliver the full spectrum of services needed to assess, plan, design, prepare and deploy our Service Integration blueprint.
• Sets and leads direction for solution and challenges of IS deliverables, incl. technical solution components, service solution design, delivery model, projects, governance and costing/pricing.
• Lead workshops and work streams as needed and work either on your own or within a larger programme team.
• Design, develop and deploy new target operating model.
• Work on transition and transformation programmes which result in the creation and activation of SIAM operating models.