Principal Software Product Manager

at  Lennox International

Company Overview:
Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.
Job Description:
Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

WHAT YOU’LL BE DOING

We are seeking a Principal Software Product Manager to oversee our expanding portfolio in Mobile Applications for homeowner and service technician interfaces, and Customer Engagement platforms including service dashboards. This role is crucial in driving strategic planning, ideation, and the New Product Initiatives (NPI) process for our digital products.

KEY RESPONSIBILITIES:

• Strategic Product Leadership: Develop and execute a comprehensive multi-generational product and technical roadmap for mobile apps and customer engagement platforms.
• Customer Lifecycle Management: Implement strategies for customer awareness, activation, retention, and referral. Enhance the customer lifetime value through targeted metrics like Average Revenue Per User (ARPU) and Annual Recurring Revenue (ARR).
• Dealer Engagement: Boost dealer interaction with daily and monthly active user metrics to improve service efficiency and satisfaction.
• Data-Driven Decision Making: Utilize cohort analysis to assess user retention and behavior, facilitating strategic adjustments and enhancements.
• Partnership Development: Identify and manage partnerships to expand product reach and functionality, ensuring alignment with business goals.
• Cross-Functional Collaboration: Work closely with engineering, marketing, finance, and sales teams to ensure product success from conception through launch.

Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more