Principal Solutions Architect for ServiceNow Platform Governance

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

This Principal Solutions Architect will focus on driving platform and shared/global capability governance and standards for ServiceNow at U.S. Bank. They will be accountable for maturing us into a consistent and respected governance practice on the ServiceNow platform resulting in reliable and resilient performance, standard capability design and growing adoption across the enterprise.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Eight or more years of relevant experience

PREFERRED SKILLS/EXPERIENCE

• ServiceNow & Platform Management experience (multiple users & products, data management, data governance & tech product architecture)
• Has Implemented a ServiceNow Center of Excellence & Innovation (COE&I)
• Has led a COE&I and shared platform capabilities in a large organization with multiple instances
• Deep experience working on ServiceNow Governance
• ServiceNow CSA and CTA certified
• Strong understanding and prior experience with Proof of Concepts and blueprints
• Ability to influence engineers and leadership on processes and order of operations needed to achieve end results required

RESPONSIBILITIES

• Define, implement, maintain and lead a ServiceNow COE&I – Including Demand, Technical and Strategic boards
• Establish, maintain, and enforce governance and standards to ensure the platform and capabilities are sound, and following good practices enabling upgradeability, usability, manageability, performance and scalability.
• Review, implement and enforce platform governance, policies and standards.
• Define, implement and enforce standards for shared/global capabilities
• Data Governance – Define, implement and enforce data governance, ownership/stewardship roles, standards, data models.
• Enterprise Compliance – hold product teams accountable to act within the policies, standards and best practices.
• Establishes and enforces Instance strategy.
• Participates in technical design decisions.
• Evaluates and onboards new capabilities/demand
• Manages usage and access to Shared Capabilities

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la