Principal Technical Program Manager

at  Toast

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Here at Toast, our mission is to empower the restaurant community to delight guests, do what they love, and thrive. As a Principal Technical Program Manager with Toast there is an opportunity to make a real and visible impact on the success of Toast’s most complex and critical initiatives enabling next level growth and achievement.

About this roll* (Responsibilities)

• Lead the delivery of complex, cross-functional technical programs by fostering a team mentality, bringing structure to ambiguity and providing clear and consistent business communications
• Coordinate and collaborate with product and engineering to understand business requirements, drive technical decision making and build scalable, performant and reliable solutions
• Manage and drive the execution of all phases of the project lifecycle. Build and maintain timelines, project plans, and communication artifacts to ensure everyone is operating from the most recent and accurate information
• Foster an environment of ownership, transparency, and accountability
• Leverage your previous experience to understand our current environment and challenge our normal to expose unseen opportunities.

Do you have the right ingredients*? (Requirements)

• Demonstrable track record of managing cross-functional teams in order to achieve critical business initiatives.
• Excellent communication skills to effectively interact and influence at various levels of the organization.
• A good understanding of project methodology and how to apply it to real world situations.
• Ability to compartmentalize and context switch on the fly with changes that you can and cannot control.
• Ability to quickly grasp and distinctly explain technology and business concepts
• Strong understanding of business processes and their implementation into enterprise applications
• Proven capacity for identifying risks and managing trade-offs in a highly complex environment
• Experience with and working knowledge of enterprise applications (Salesforce/Netsuite/etc..) preferred.
• 7+ years of experience in managing technical projects.

• Lead the delivery of complex, cross-functional technical programs by fostering a team mentality, bringing structure to ambiguity and providing clear and consistent business communications
• Coordinate and collaborate with product and engineering to understand business requirements, drive technical decision making and build scalable, performant and reliable solutions
• Manage and drive the execution of all phases of the project lifecycle. Build and maintain timelines, project plans, and communication artifacts to ensure everyone is operating from the most recent and accurate information
• Foster an environment of ownership, transparency, and accountability
• Leverage your previous experience to understand our current environment and challenge our normal to expose unseen opportunities