Principal Technical Support Specialist - Content Manager

at  OpenText

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

• Senior Support Expert who acts as a single point of contact for all technical support cases on CM from assigned Premium Support customers.
• Develop an in-depth understanding of your customers’ CM environment to resolve their support cases more efficiently.
• Develop a strong working relationship and act as an extension of the customer’s technical team.
• Provide reactive and proactive support and guidance to improve the performance and reliability of their OpenText solutions and minimize operational issues.
• Coordinate with other OpenText support experts and Product Engineering to expedite timely resolution of support cases.