Principal Technology Services Expert(f/m/d)

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary:
We are looking for an accomplished Principal Technology Services Expert who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team. You will contribute to SAP’s global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
The Role:

As a Principal Technology Services Expert, you will be responsible for the technical and architectural discussions with the customer, solution roadmap development. You must:

• Analyze and implement SAP support methodology.
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).
• Ability to Own, Lead and coordinate operational tasks, escalations, process improvements.
• Supports the operation of technical system landscapes
• Deliver high quality and ensure stable operations
• Identify top issues, define action plan and drive the resolution process
• Solid know-how on various SAP Technologies; SAP products and Hyperscalers
• Pro-active, problem solving, “can-do” attitude and “customer first” mindset
• Capacity planning and management / Full people management life cycle