Principle Service Management Consultant

at  Capgemini

ABOUT THE JOB YOU’RE CONSIDERING

We are seeking a Principal Service Management Consultant/Architect who wants to grow their career and delight customers. A Principal Service Management Consultant/Architect is either a leader or key resource in a team. They lead or work independently designing, developing and implementing deliverables, conducting research and performing analysis. The Principal Service Management Consultant/Architect focuses on all of the ITIL service management lifecycle stages and processes within an outsourcing bid, consulting assignment or an implementation. They are a recognised subject matter expert in one or more of the lifecycle stages or processes. They will define high level solutions including business cases, with delivery, HR, finance, Transition & partners. They will also mitigate delivery risk on system implementation projects by determining the most appropriate delivery approach and by defining comprehensive proposal assumptions.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

YOUR SKILLS AND EXPERIENCE

• Experience of driving change in Service Operating Models and managing associated Business Change in delivering successful Service Integration and Management Services
• Knowledge of the different aspects of the technical solution, delivery as well as business.
• Ability to understand client business challenges and requirements and determine what element of the Extended SI Model are required to resolve those challenges
• Overseeing specific/multiple work streams with an understanding of the role of Service Management, ITIL processes, Service Level Agreement (SLA) Management and contractual obligations when providing advice and solution input.
• Experience managing resources and budgets; ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon.

• Provide consultancy to deliver the full spectrum of services needed to assess, plan, design, prepare and deploy our Service Integration blueprint.
• Sets and leads direction for solution and challenges of IS deliverables, incl. technical solution components, service solution design, delivery model, projects, governance and costing/pricing.
• Lead workshops and work streams as needed and work either on your own or within a larger programme team.
• Design, develop and deploy new target operating model.
• Work on transition and transformation programmes which result in the creation and activation of SIAM operating models.The Principle Service Management Consultant focuses on all of the Service Integration and Service Management lifecycle stages and associated processes. They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in related areas such as governance, industry standards or regulatory compliance.
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  You can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.