Prison Custody Officer (PCO) - HMP Forest Bank

at  Sodexo

Job Introduction
SECURE THE PRESENT, SHAPE THE FUTURE - Transform Lives as a Prison Custody Officer!
If you’re pursuing a career with meaning, we welcome you to apply for the position of Prison Custody Officer at HMP Forest Bank.
As a Prison Custody Officer, you’ll stand at the forefront of ensuring safety and order within our facilities. This isn’t merely a job; it’s an opportunity to become an integral part of a team devoted to rehabilitation, security, and community welfare.
Our comprehensive 8-week training program, carried out locally, will swiftly bring you up to speed and furnish you with the necessary tools to excel in your role. From shadowing seasoned colleagues to mastering conflict resolution techniques, you’ll be fully equipped for the challenges ahead.
To be a successful Prison Custody Officer, the behaviours and qualities you bring are what matter most.

WHAT WE OFFER:

• Starting salary £30,626.53, with annual increases over initial 5 years’ service
• Free meals (if applicable) and parking
• Access to our on-site gym and subsidised gym membership
• Opportunity to earn overtime (subject to availability)
• Comprehensive paid training and progression opportunities
• Life assurance
• BUPA healthcare
• Pension schemes and much more!
• Please note that training for this role will start in May 2025.
  Please see the benefits guide attached which outlines all of Sodexo’s excellent benefits!
  Whether your background is in the Armed Forces, Social Care, Support Work, Teaching, Retail, or another field, if you’re looking for a career with transformative potential, consider exploring opportunities with Sodexo Justice Services.

APPLY NOW TO EMBARK ON THIS REWARDING JOURNEY AS A PRISON CUSTODY OFFICER.

Please see the attached job description for further information regarding the role requirements.

DISABILITY CONFIDENT LEADER EMPLOYER

We are committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

To be considered for an interview you must:

• Have a disability defined by the Equality Act 2010
• Provide evidence in your application that you meet the minimum criteria in the job description
• Meet all of the qualifications, skills, or experience defined as essential.

THE ROLE AND REQUIRED BEHAVIOURS

Working as a Prison Custody Officer demands resilience, patience, and a strong sense of duty. It’s not a role for the faint-hearted. You’ll encounter individuals from diverse backgrounds, many of whom are facing significant challenges and grappling with the consequences of their actions. Your days will be filled with moments of tension, unpredictability, and occasional conflict.

You will need to embody the following behaviours to thrive in this role:

• Calm Under Pressure: Manage stressful or volatile situations with a clear head and composed demeanour.
• Empathy and Respect: Treat everyone with dignity, understanding that respect is essential to building rapport and maintaining authority.
• Strong Ethical Standards: Uphold fairness and integrity in all interactions, ensuring trust and accountability.
• Resilience and Adaptability: Stay focused and effective even in challenging or rapidly changing circumstances.
• Effective Communication: Clearly and confidently convey information, listen actively, and handle difficult conversations tactfully.
• Conflict Resolution Skills: Address disputes constructively, using de-escalation techniques where necessary.
• Teamwork: Collaborate with colleagues to ensure safety and operational efficiency, contributing to a supportive work environment.
• Vigilance: Maintain high levels of observation and awareness to pre-empt risks and respond swiftly when needed.

Through daily interactions, you’ll establish rapport with prisoners and witness their progression. This role also rewards personal growth, teamwork, and career advancement opportunities.

As a Prison Custody Officer, your daily responsibilities will include:

• Maintaining safety, security and discipline within the prison environment.
• Supervising daily routines, activities and prisoner movements.
• Building professional relationships to foster a respectful and supportive atmosphere.
• Escorting prisoners securely within and outside the facility when required.
• Responding to challenging situations with calmness, professionalism, and resilience.
• Supporting rehabilitation programs and encouraging positive behaviours.