Privacy Support Specialist (Part-Time)

at  TELUS Digital

Location: Onsite in Cork office
Part-time Position
Hours of operations: 9am - 8pm (Weekend Coverage) or check availability
Start Date:18/11/2024
Salary: €26500 gross per annum + monthly performance bonus
As a Customer Support Specialist in a fintech industry you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible. In this role you will have the opportunity to be a part of something bigger, a global team of amazing people and a strong brand that can change lives with our technology. You’ll be the face of some of the world’s top payment processing brands!

As part of this role you will:

• Provide customer-centric support to user enquiries around account level issues on an ongoing basis using client’s CRM systems.
• Thoroughly analyze investigative and intelligence information pertaining to customer identification, business operations, data collection and data privacy
• Conduct objective, fair, thorough, unbiased, and timely investigations into account issues.
• Review and gather evidence to support the decisions and actions you take.
• Construct empathic responses to users facing issues with their accounts.
• Identify, escalate and help drive solutions for new issues, trends and potential bugs.
• Identify areas to improve overall processes to enhance user experience and promote user safety.

Requirements:

• Fluency in English
• Passionate about providing high quality customer support
• Excellent verbal and written communication proficiency, able to defend decisions and provide context in thought process
• Detail-oriented and meticulous: you notice when information from multiple sources doesn’t match up
• Curious and persistent: you enjoy solving puzzles and finding the root cause of a problem
• Empathetic and customer focused
• Strong organizational and time management skills to deal with shifting priorities and volumes of work
• Experience providing support for user account level issues is an advantage
• Good computer skills

• Provide customer-centric support to user enquiries around account level issues on an ongoing basis using client’s CRM systems.
• Thoroughly analyze investigative and intelligence information pertaining to customer identification, business operations, data collection and data privacy
• Conduct objective, fair, thorough, unbiased, and timely investigations into account issues.
• Review and gather evidence to support the decisions and actions you take.
• Construct empathic responses to users facing issues with their accounts.
• Identify, escalate and help drive solutions for new issues, trends and potential bugs.
• Identify areas to improve overall processes to enhance user experience and promote user safety