Private Client Executive (Part-Time)

at  Mot Hennessy

WHO WE ARE

When you join Moët Hennessy (MH), you embark on a career journey with the leaders of luxury wines, champagnes, and spirits within the LVMH Group. Enter a world of possibilities, and unlock career potential across our 27 Maisons, and the global reach of LVMH.
If you want to inspire and be inspired, to craft experiences and experience the best in craftsmanship, Moët Hennessy is where you’ll flourish.

KEY RESPONSIBILITIES

• Close communication and integration with relevant departments to facilitate deliveries and clients’ expectation.
• Work closely with colleagues for a more seamless cooperation.
• Follow up and organise back-end information required to support sales team.
• Support the Private Client team in processing invoices and POs within budget and compliance guidelines.
• Assist in luxury bespoke event execution for Private Client network.
• Lead the administration for Private Client channel including database maintenance, A&P management, proposal, reporting, MH Private inventory management and gifting opportunities.
• Prepare all MH Private communication materials as well as supporting sales deck for product release.
• Prepare monthly reports to analyse brands and competitor’s performance with internal and external data sources, provide insightful findings to identify growth opportunities.
• Assist in the ongoing maintenance of Shopify platform (Maison One) for direct-to-consumer sales including account creation, inventory management, product updates and ad-hoc Privaye Client projects.
• Work closely with Prestige Marketing Team and event agency to prepare, plan and execute MH Private key events and regular client tasting sessions.
• Coordinate and support prestigious, tailor-made client experiences such as private wine tastings, dining events, winery visits and other forms of engagement to drive sales.
• Assist clients in processing orders via Customer Service or Shopify in a timely and accurate fashion ensuring that pricing is accurate, and delivery is seamless.
• Respond promptly and accurately to all customer queries at the highest quality.
• Liaise with Logistics Provider to always ensure in full, on time deliveries.
• Work closely with Sales, Marketing, Credit and Logistics – identifying any potential issues in the customer service journey for Private Clients.
• Provide technical advice to customers on navigating the ordering process.

To be successful in this role, you will require the following skills and experience:

• 3 to 5 years of experience working in a similar role and/or account management, brand experience/management, customer service.
• Strong aptitude for event coordination/management and administrative duties
• Sound knowledge and understanding of the luxury (passion for wine & spirits would be beneficial) sector with international exposure
• Proven track record in consistently delivering results and meeting challenging deadlines
• Abilities to manage and negotiate with various stakeholders and clients
• Strong presentation and communication skills
• Strong interpersonal skills to operate in a team environment and cross functionally
• Result orientation and focus
• Exceptional attention to detail and ability to manage multiple task
• Proactive, highly motivated, ability to respond quickly, effectively and handle pressure of a fast-faced environment
• Ability to entertain and to assist the PCD and PCM in closing deals whilst ensuring the appropriate follow u