Private Patient Co-ordinator

at  Ramsay Health Care

Job Description
Private Patient Coordinator
Location: Springfield, Chelmsford
Hours: 37.5 hours per week, full-time
Salary: Depending on experience + Benefits
Summary:
Springfield Hospital is situated in a semi-rural location on the outskirts of Chelmsford, with attractive landscaped gardens and free parking.
It is also accessible via train or bus service with Chelmsford train station being 10 minutes distance away by car and bus routes stopping directly outside of the hospital. Over the years Springfield Hospital has striven to provide a first class environment and service through a programme of continued development of our staff, the facilities and investment.
The role:
An exciting opportunity has arisen for an experienced, driven and dedicated individual to join the Private Patient Team at Springfield Hospital, based in Chelmsford.
This is a busy and demanding role so you will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met. You will have the flexibility to respond to requests from consultants and colleagues and will be able to work under their own initiative.
Private Patient Coordinators need to be personable and confident speaking with a wide range of customers including Consultants, medical secretaries and patients with a keen sense of what good customer service entails. This role is multi-faceted and includes not only providing a gold standard of customer care to our private patient cohort but a knowledge of marketing and generation of revenue.

What you will bring:

• Strong customer service
• Ability to manage a portfolio of private patients from initial call to admission
• Sound computer skills using the MS Office
• Confident in engaging with a variety of people
• Articulate, with excellent communication skills in person, over the phone and in writing
• The highest standard of personal presentation
• Goal focused and results driven
• Private healthcare experience desirable

Benefits:

• 25 Days Leave + Bank Holidays (prorated)
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Flexible shift patterns available where possible
• Enhanced Competitive Parental Leave Policies
• Private Healthcare for you and dependents includes online GP
• Life Assurance (Death in Service)
• Free Training and Development via the Academy
• Free Parking on site for workers
• Over 8,000 discounts and special offers via benefits portal
• Book discounted cinema tickets on the dedicated cinema portal
• The Blue Light Card Scheme
• Attractive enhancement rates for permanent and bank work: 30%–100% for evenings, weekends and Bank Holidays

About Us:
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. “Our employees are Ramsay.” The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.
We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it’s a belief that’s as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks

Please refer the Job description for details