Private Patients and NHS Overseas Service Manager

at  University Hospital Southampton NHS Foundation Trust

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
The recruitment team at the University Hospital Southampton NHS Foundation Trust (UHS) are delighted to be able to offer a fantastic opportunity for a customer-focused, friendly and enthusiastic individual, as part of our expanding service. Are you an experienced healthcare manager looking to make a significant impact?
We are seeking a dynamic and strategic Service Manager to oversee the day-to-day operational management and strategic direction of our private patient and NHS overseas services. In this crucial role, you will ensure optimal patient throughput, lead service improvement projects, and manage a dedicated team of administrative and clerical staff.
The ideal candidate will have proven leadership experience, strong project management skills, and a commitment to enhancing patient care. If you are proactive, adaptable, and ready to drive change, we want to hear from you.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role we are open to discussing flexibility in the hours that you work. Please talk to us at the interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

ADDITIONAL REQUIREMENTS INCLUDE:

• Must be flexible to cover varying shift patterns as required, some weekend working may be required in the future.
• Ability to travel to hospital sites, as necessary for the role; a driving license is advantageous.

We are expecting the post holder to be able to demonstrate their experience in the following:

• Demonstrated capability and capacity for senior-level management of health services, including staff and resource management.
• Proven experience in project management, with the ability to implement policy guidelines and projects from initiation to completion.
• Strong skills in communication, negotiation, and influencing to effectively manage change and resolve incidents.
• Advanced IT skills to manipulate complex datasets, analyse trends, and monitor progress against targets

• Operational Management: Oversee the effective day-to-day management of services, making decisions and providing solutions to staff to ensure optimal throughput and patient experience.
• Strategic Leadership: Shape and deliver the strategic direction of the Service, identifying areas for improvement and leading projects to enhance resource availability and streamline processes.
• Performance Management: Manage the delivery of speciality and operational targets, negotiating with consultant clinicians to ensure patient activity throughout, and flexing capacity as needed.
• Staff Management: Line manage admin and clerical staff, ensuring effective performance monitoring, absence management, and adherence to Trust policies and values.

We are expecting the post holder to be able to demonstrate their experience in the following:

• Demonstrated capability and capacity for senior-level management of health services, including staff and resource management.
• Proven experience in project management, with the ability to implement policy guidelines and projects from initiation to completion.
• Strong skills in communication, negotiation, and influencing to effectively manage change and resolve incidents.
• Advanced IT skills to manipulate complex datasets, analyse trends, and monitor progress against targets.