Pro Shop Attendant

at  GolfNorth

SCENIC WOODS GOLF CLUB

Location: Hannon, Ontario, Canada
Department: Golf
Reports To: General Manager
Classification: Full Time Seasonal (Must be available to work any shift including early
mornings, days, weekends, and holidays)

SUMMARY:

Golf Shop Attendant will provide our customers with a high level of customer service,
and will be responsible for processing credit card, debit card and cash transactions
using a custom Point of Sale system. Other responsibilities will include cleaning and
stocking the pro shop area and may include moving and cleaning golf carts.

QUALIFICATIONS:

High school diploma or GED required

• Strong customer service and troubleshooting skills
• Exceptional conflict resolution, negotiation, and objection handling skills
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a

diverse working environment

• Able to work with minimal supervision
• Effective work habits
• Excellent organizational skills
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at

all times

• Computer literate, including effective working skills of MS Word, Excel and email
• Proven data entry and typing skills
• Professional appearance and manners
• Strong work ethic and positive team attitude

Answer customers’ questions

• Compute and record totals of transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts

are correct and that there is adequate change.

• Establish or identify prices of goods and services, and tabulate bills using

calculators or POS systems.

• Greet customers entering the establishment.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain a clean and orderly golf shop area inside and outside.
• Receive payment by cash, cheque, credit cards, vouchers, or automatic debits.
• Resolve customer complaints.
• Compile and maintain non-monetary reports and records.
• Stock shelves, and mark prices on shelves and items.
• Perform minor maintenance work, and clean-up duties.