Pro/Tool Rental Department Supervisor

at  The Home Depot Canada

EXPERIENCE/KNOWLEDGE REQUIRED:

The kind of orange we’re looking for will possess:

• Must fulfill Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
• Ability to work a flexible schedule including evenings and weekends
• Excellent communication skills and customer service skills
• Knowledge of all policies, procedures and duties related to customer service
• Excellent decision making ability and problem solving skills

Pro / Tool Rental Department Supervisors customarily works a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other store positions; a Department Supervisor must be able to perform the following tasks.
Position Responsibilities:

We’re looking for the type of associates who can tap into their inner orange by:

• Training new Associates, delegate projects and duties
• Supporting training of Associates on all policies and procedures
• Training, coaching and developing Associates’ customer service skills within department of responsibility Providing Associates with the coaching, guidance and encouragement needed to succeed and to take on higher levels of responsibility within store
• Leading by example to promote positive Associate morale and good customer service
• Building relationships with the Pro customers; spend time at the desk and designate time in the aisle prospecting.
• Training and inform store associates about the Pro initiative to encourage and reinforce total store involvement
• Acquiring knowledge in product knowledge (PK) areas; conducting PK classes
• Reviewing and reconcile reports on a daily, weekly and monthly basis . Conduct information meetings for Associates and/or Customers
• Efficiently manage the overall operations and/or inventory of the department
• Striving to meet goals – sales, quotes, credit accounts
• Working with team to deliver sales presentations to potential customers outside the store (ie: work site visits) at the discretion of the ASM and/or SM
• Focusing with team on developing one-on-one relationships with PRO and tool rental customers in order to anticipate trends, drive sales and respond to customer needs