Process Administrator

at  Emerson

The Process Administrator, Infrastructure and Operations - Processes Alignment & Communications, plays a key support role within the global team. This position is responsible for assisting in the maintenance and organization of processes performed by the IT I&O organization, contributing to global consistency and operational excellence.
We encourage your application for this opening!

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• While deep IT knowledge may not be required, a foundational understanding of IT operations or service management would be beneficial.
• Proficient in creating flowcharts using Visio and generating detailed reports with Excel and other MS Office Tools.
• Problem-solving abilities to address process gaps and drive improvements

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Assist in designing and maintaining the IT I&O Processes Management Framework, ensuring visibility and alignment to the three-level structure across the mentioned organization.
• Provide support in updating and maintaining an annual progress roadmap to help prioritize the development and revision of policies, processes, and Standard Operating Procedures (SOPs)
• Work with the Knowledge Management team to ensure accurate and up-to-date process documentation is crafted, published and easily accessible.
• Help educate IT I&O team members to ensure they understand and consistently follow processes across all global regions.
• Collaborate with process owners and domain experts to align processes with industry standard methodologies, contributing to improvements in efficiency.
• Works with IT teams to help find opportunities for automating processes, integrating digital tools, and incorporating technology into existing workflows.
• Offer support in designing and maintaining metrics, dashboards, and control mechanisms to supervise the usage and adoption of processes
• Help capture data and generate reports on internal performance metrics and communicate the efficiency of the Processes Alignment and Communications team.
• Builds and maintains effective communication channels with the IT I&O management team and Business Unit IT representatives to ensure flawless coordination and information flow.

FOR THIS ROLE, YOU WILL NEED:

• University degree in a related field (IT, Engineering, Communications, Business)
• 1-3 Years of Experience in a Similar Role ( in process administration, coordination, or a related support role, preferably within an IT or operations environment)
• Basic experience in documenting, organizing, and maintaining process frameworks, policies, or procedures.
• Prior experience interacting with multi-functional teams, and assisting with internal communications.
• Proficiency with office and communication tools like Microsoft Office, SharePoint, MS Teams, Visio and other project management or collaboration platforms (Oracle, ServiceNow)
• Advanced English is a must, any other language is considered an advantage.