Process Analyst Associate

at  ICW Group Holdings Inc

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.
The Process Analyst Associate will assist with process improvement initiatives and projects to deliver results in the area of continuous improvement. This position exists to identify business process re-engineering opportunities to drive efficiencies and reduce cost.

KNOWLEDGE AND SKILLS

• Strong desire for Continuous Improvement.
• Ability to create and interpret project plans, specifications, flowcharts, programming diagrams, etc.
• Ability to coordinate and organize input from various channels.
• Ability to perform negotiations, resolve conflicts and build consensus.
• Strong organizational and time management skills.
• Ability to analyze data and create reports.
• Analytical problem solving skills and financial acumen.
• Ability to work with independence with strong collaboration and team-oriented skills.
• Excellent attention to detail.

WHAT YOU WILL DO

Assist with mapping current processes to recommend process improvements.

• Evaluate low complexity business needs and assist in the development of process improvements.
• Conduct fact gathering through mapping and workshops and employ quantitative and qualitative data analysis to document process re-engineering efforts.
• Conduct studies of operations and workflow processes utilizing interviews, site observations, and job shadowing techniques to map current processes.
• Focus on improving productivity or work methods reducing costs and improving risk management and control through value stream mapping and Business Process Automation.
• Support delivery and execution of end to end process transformation, focused on eliminating customer abrasion, reducing waste and identifying cost savings opportunities within strategic projects.

Coordinate with cross-functional teams to ensure consistency of processes.

• Collaborate with business unit to ensure workflow processes are defined and documented accurately.
• Work with project participants and leadership to ensure processes consistency across the enterprise.
• Simulate scenarios and use optimization techniques to help business unit identify and solve process challenges.
• Partner with other analysts for enterprise-wide change management.

Collaborate with stakeholders to ensure adoption of process improvements.

• Work with key members of the business unit to drive adoption of required processes.
• Assist with developing training courses as needed including measurement, analysis improvement and control. Survey best practices for automate and streamline techniques and processes.
• Identify inconsistencies and problems and bring to the attention of leadership.

WHAT YOU BRING TO THE ROLE

• Bachelor’s Degree from four-year college or university required with major or emphasis in Business, Accounting, Economics, Mathematics, Computer Science or related field.
• No experience required, but Internship experience is a plus. Insurance industry experience is a plus.