Process Analyst Expert

at  NORRIQ Belgium

WHO WE ARE

NORRIQ is an international group headquartered in Denmark and Belgium, with over 350 consultants driving business transformation through technology.
Our growing Financial Services practice includes 100+ specialists helping banks meet evolving client expectations, embrace new technologies, and navigate regulations like DORA, RIS, AI Act, and EBA Guidelines on Loan Origination.
At NORRIQ, our people are our strength. We foster a culture of growth, creativity, and excellence, offering training, opportunities, and a sense of belonging. Join us for an unforgettable journey and become part of the NORRIQ stars—connected forever!

THE OPPORTUNITY

We are looking for an Expert Process Analyst to join our Banking Transformation team. In this role, you will ensure the operational efficiency of business processes, delivering an exceptional experience for customers and employees while minimizing operational risks and optimizing costs. You will be at the forefront of enhancing end-to-end processes, collaborating with multidisciplinary squads to create impactful and sustainable improvements.

EXPERIENCE & SKILLS

• Strong technical writing skills with expertise in process modelling techniques and methods.
• Hands-on experience with process modelling tools such as Visio and Aris for creating flowcharts and visual process documentation.
• Proficient in Lean Management principles for process optimization.
• Solid understanding of compliance frameworks and regulatory requirements.
• Expertise in performance analysis to identify and implement improvements.
• Strong knowledge of business organization, operations, and IT relationships.
• Skilled in applying a customer journey approach to align processes with customer expectations and experiences.

SOFT SKILLS

• Strong analytical skills.
• Strong communicator, diplomatic, and customer-oriented.
• Structured approach to problem-solving and task management.
• Ability to work independently and take initiative.
• Quality-minded with a keen eye for detail.
• Goal-oriented, consistently driving towards achieving objectives.
• Demonstrated leadership abilities to guide teams and influence outcomes effectively.