Process Analyst

at  Heriot Watt University

Directorate: Information Services
Salary: Grade 5 (£26,038-£30,505)
Contract Type: Full Time (1FTE), Open Ended
Rewards and Benefits: 28 days annual leave, increasing to 33 days per year after 5 years service, plus 9 buildings closed days for all full time staff (Part time workers should pro rata this by their FTE). Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.

DETAILED DESCRIPTION

The Information Services department of Heriot-Watt University is committed to delivering integrated, excellent customer centric Library and IT Services to the staff and students of the University. 
The Process Analyst, reporting to the Head of Digital Transformation, will investigate, document & contribute to the recommendation of improvements in automated and non-automated components of new or changed processes assisting the University in its Strategy 2025 goals.
The role will be based at the University’s campus in Edinburgh.

Service Delivery  

• On the direction of the Head of Digital Transformation, investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated processes across all our Global HWU campuses

• Investigation and Problem Solving
• Investigate operational needs and problems, and opportunities
• Assist in defining acceptance tests for recommendations.
• Performs a range of work, sometimes complex and non-routine, in a variety of environments.
• Apply methodical approaches to issue definition and resolution.

Communication

• Working with all levels of the University gathering information on current working processes, for instance who performs an activity, why they perform it, what is the activity, where is the activity and when is the activity performed.
• To gather the knowledge so the University can organise various resources, in the best possible sequence, to deliver a service and store it within the IS SharePoint site to add to a centralised store of analysis.
• Document the current state of new IT systems where appropriate.
• Liaise with colleagues across the university checking for analysis that may already have taken place to avoid duplication of effort.

Managing Resources

• Organise their own work prioritised by the Head of Digital Transformation on a daily basis.
• Understand and collaborate on the analysis of user/customer needs and represents this in their work.
• Describe the principles of process mapping and the evidence-based benefits of applying this methodology to current working practices.

Service Delivery  

• On the direction of the Head of Digital Transformation, investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated processes across all our Global HWU campuses.

Decision Making Processes and Outcomes

• Contribute to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation. 
• Receives specific direction, accept guidance and has work reviewed at agreed milestones from the Head of Digital Transformation
• Determine when issues should be escalated to a higher level.