Process Associate

at  Genpact

QUALIFICATIONS WE SEEK IN YOU!

Minimum Qualifications

EXCELLENT WRITTEN AND COMMUNICATION SKILLS

Preferred Qualifications/ Skills

• Preferably with healthcare background but no BPO experience required
• Willing to work shifting schedules and onsite
• Able to multitask
• Strong understanding of medical terminologies
• Demonstrate accuracy and attention to detail.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

GENPACT (NYSE: G) IS A GLOBAL PROFESSIONAL SERVICES AND SOLUTIONS FIRM DELIVERING OUTCOMES THAT SHAPE THE FUTURE. OUR 125,000+ PEOPLE ACROSS 30+ COUNTRIES ARE DRIVEN BY OUR INNATE CURIOSITY, ENTREPRENEURIAL AGILITY, AND DESIRE TO CREATE LASTING VALUE FOR CLIENTS. POWERED BY OUR PURPOSE – THE RELENTLESS PURSUIT OF A WORLD THAT WORKS BETTER FOR PEOPLE – WE SERVE AND TRANSFORM LEADING ENTERPRISES, INCLUDING THE FORTUNE GLOBAL 500, WITH OUR DEEP BUSINESS AND INDUSTRY KNOWLEDGE, DIGITAL OPERATIONS SERVICES, AND EXPERTISE IN DATA, TECHNOLOGY, AND AI.

Inviting applications for the role of Process Associate, Customer Service
In this role, CSR is responsible for providing assistance to our customers by addressing their inquiries related to eligibility, benefits and claims.

RESPONSIBILITIES

Answers questions & resolves issues based on phone calls/letters from members, providers & plan sponsors, categorizing level of priority of requests & coordinating with the appropriate staff.