Process Control Director

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Process Control Director within U.S. Bank’s Enterprise Corporate Compliance team will be engaged in elements of the Fair Action Compliance Team (FACT) and / or other U.S. Bank Compliance Teams including working with managers for compliance complaints, risk governance, customer remediation, and high-risk regulation monitoring, and fair and responsible banking to continue alignment opportunities within fact, corporate compliance, and U.S Bank risk teams. The director will also be accountable for large scale initiatives which may include (but not be limited to) further centralization of complaints management and customer remediation activities. Daily interaction with all levels of management within lines of business, risk management and compliance, corporate audit services, and regulatory teams regarding compliance progress, project implementation, management issues and legal/regulatory risk mitigation strategies.

Primary Responsibilities:

• Works with Fair Action Compliance Team (FACT) which includes compliance complaints, risk governance, customer remediation, and fair and responsible banking for further alignment opportunities.
• Leads large scale initiatives which may include select centralization opportunities that improve efficiency and effectiveness of compliance programs and operating routines.
• Contribute to the development of roles, policies and procedures for compliance management.
• Responsible for operational strategy development within areas of responsibility.
• Regular interaction with senior management and regulators on progress of compliance oversight, challenges, and future state design.
• Lead subordinate teams in producing work deliverables in support of enterprise and business unit initiatives.
• Identifies opportunities and facilitates transformative improvements to operating models and systems, including but not limited to improvement in efficiency and effectiveness of operational processes which support overall compliance program.
• Oversees the management of operational processes within areas of responsibility, including but not limited to issue remediation, compliance complaints reviews, and customer remediation implementation

Basic Qualifications

• Bachelor’s or advanced degree, or equivalent work experience
• Typically, more than 15 years of applicable experience

Preferred Skills/Experience

• Familiarity with compliance program requirements, with preference for previous responsibility with broad range of U.S. Bank compliance programs, policies, and operating requirements.
• Progressive related experience developing strategies, managing major initiatives and delivering results within a complex matrix environment required
• Building, managing and/or developing high-performing teams required
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required
• Executive-level business acumen in the areas of business operations, industry practices and emerging trends required

Knowledge of federal laws, rules, and regulations, to include (but not limited to):

• CRA; ECOA; FCRA; MLA; SCRA; Regulation E; Regulation Z; and UDAP/UDAAP; Fair and Responsible Banking; fraud / financial crimes, regulations associated with SEC, FINRA, CFTC
• General understanding of federal supervisory guidance, including but not limited to: letters, bulletins, manuals, handbooks, proposals, and statements from the Federal Reserve, OCC, CFPB, and FFIEC
• Direct experience working with core banking regulatory agencies, including but not limited to OCC, FRB, CFPB, SEC, NFA

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Primary Responsibilities:

• Works with Fair Action Compliance Team (FACT) which includes compliance complaints, risk governance, customer remediation, and fair and responsible banking for further alignment opportunities.
• Leads large scale initiatives which may include select centralization opportunities that improve efficiency and effectiveness of compliance programs and operating routines.
• Contribute to the development of roles, policies and procedures for compliance management.
• Responsible for operational strategy development within areas of responsibility.
• Regular interaction with senior management and regulators on progress of compliance oversight, challenges, and future state design.
• Lead subordinate teams in producing work deliverables in support of enterprise and business unit initiatives.
• Identifies opportunities and facilitates transformative improvements to operating models and systems, including but not limited to improvement in efficiency and effectiveness of operational processes which support overall compliance program.
• Oversees the management of operational processes within areas of responsibility, including but not limited to issue remediation, compliance complaints reviews, and customer remediation implementatio

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la