Process Design Consultant I

at  Bank of America

JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

JOB DESCRIPTION:

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.
As part of the NTCO Change Management team, we looking for highly motivated, future focused candidate with the skills and passion to deliver extraordinary results. This role will be part of redesigning processes, challenging norms and supporting technology deployments. Candidates will need to display agility, creativity, flexibility and strong partnership skills.
This candidate will drive change and efficiency, and will focus on gathering and analyzing details and data to shape transformation work related to a current program or portfolio of work. The ideal candidate will have project background, deep business acumen and demonstrate a strong desire to learn. This role will be responsible for engaging and collaborating with key partners to understand processes and challenges to develop optimal solutions to address and enable business needs.

SKILLS:

• Active Listening
• Data Collection and Entry
• Process Mapping
• Project Management
• Reporting
• Continuous Improvement
• Critical Thinking
• Data Visualization
• Process Design
• Strategic Thinking
• Administrative Services
• Business Process Analysis
• Process Effectiveness
• Process Performance Measurement
• Process Simplification

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
  Required Skills:
  Innovative, creative, thought leader able to thrive in a fast paced, continually changing and complex environment
  Strong Power Point, Visio and Excel skills
  Proven strong verbal and written communication skills, including building and delivering executive presentations and improvement plans
  Ability to manage competing priorities effectively in a fast paced environment
  Ensure timely execution with agreed upon outcomes of all analysis work by release
  Sustain a sense of urgency around project critical paths and issues, elevate accordingly
  Mobilize teams and encourage collaboration to deliver on expected outcomes
  Desired Skills:
  Excels in working among diverse viewpoints to determine the best path forward.
  Experience in connecting and understanding future business needs – a continuous learner and self-starter
  Present complex issues clearly.
  Lead by example by actively participating in dialogue that encourages open communication and productive interactions.
  Commitment to challenging the norm and promoting positive change.