Process Digitisation Engineer

at  PwC

JOB DESCRIPTION & SUMMARY

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm’s code of ethics and business conduct.

QUALIFICATIONS / CERTIFICATIONS REQUIRED:

• Bachelor’s degree in engineering, information technology, business administration or related field
• Relevant certifications in process management, business analysis or digital transformation

EXPERIENCE REQUIRED:

• Minimum 3 years working experience in process engineering, business analysis, process architecture, user experience design within Banking sector
• Proven experience in designing and implementing digital solutions for process optimisation
• Strong understanding of business process analysis and process excellence
• Proficiency in digital transformation and automation technologies
• Experience with process mapping and modeling tools
• Knowledge of digital technologies like RPA, AI, Cloud, Workflow, NLP etc. will be advantageous.
• Excellent analytical and problem solving abilities
• Proven experience in requirements gathering and documentation (PDD, BRD, FRD)
• Strong communication and collaboration skills

SKILL SETS REQUIRED:

Process mapping and modeling :
Proficiency in documenting current processes and designing future state processes using tools like BPMN (Business Process Model and Notation)
Analytical skills :
Ability to analyze complex data and processes to identify inefficiencies and opportunities for improvement.
IT proficiency :
Familiarity with software and tools used for process modeling, analysis, and improvement (e.g., ERP systems, process mining software)
Business acumen :
Understanding of the business environment, industry trends, and organizational goals
Teamwork and collaboration :
Working effectively with cross-functional teams to implement process improvements.
Quality management :
Knowledge of quality management principles and methodologies such as Six Sigma, Lean, or Total Quality Management (TQM)
Time management :
Prioritizing tasks effectively to meet deadlines and manage multiple projects simultaneously
Continuous improvement mindset :
Proactively seeking opportunities to optimize processes and enhance efficiency

OPTIONAL SKILLS

Desired Languages (If blank, desired languages not specified)

TRAVEL REQUIREMENTS

Up to 20%

ROLE SUMMARY:

PwC has an exciting opportunity for a Process Digitisation Engineer who has extensive working experience within the Retail Banking space. This role will give the successful incumbent an opportunity to work on innovative projects while leveraging new and advanced technologies to drive transformative solutions.
This role involves analysing, designing, and implementing digital solutions to optimise and automate business processes. The process Digitisation Engineer will play a key role in driving efficiency, reducing costs, and improving the overall performance of operations.

RESPONSIBILITIES OF ROLE:

Process analysis and optimisation:

• Analyze existing business processes to identify inefficiencies and opportunities for digital transformation
• Map current processes and develop future-state process models
• Collaborate with stakeholders to understand requirements and objectives

Digital solution design:

• Design and develop digital solutions to automate and optimise business processes.
• Evaluate and select appropriate technologies and tools for process digitisation
• Develop technical specifications and documentation for digital solutions

Implementation and integration:

• Lead the implementation of digital solutions, ensuring seamless integration with existing systems
• Configure and customize software applications to meet process requirements
• Oversee the testing and validation of digital solutions to ensure functionality and performance

Continuous improvement:

• Monitor the performance of digital solutions and identify areas for improvement
• Stay updated with industry trends in process digitisation
• Implement best practices for process digitisation and automation

ROLE RELATED ATTRIBUTES:

Process Optimization :
Ability to streamline workflows and optimize business processes to enhance efficiency and reduce costs
Documentation :
Proficiency in documenting current and future state processes, including detailed process maps, SOPs (Standard Operating Procedures), and process improvement plans.
Requirements Gathering :
Skill in eliciting and documenting business requirements from stakeholders to understand process needs and objectives .
Stakeholder Management :
Skill in building and maintaining relationships with stakeholders across different departments and levels of the organization.
Problem-solving :
Strong problem-solving skills to identify root causes of process issues and recommend effective solutions.
Adaptability :
Ability to adapt to changing business priorities and requirements, and to quickly learn and apply new skills and methodologies .
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm’s code of ethics and business conduct