Process Executive - Data

at  Cognizant

TL/TM

Qualification:

• Education:
• Bachelor’s degree or equivalent practical experience preferred

Responsibility:

Stakeholder/Business Management

• Effectively address client queries with timeliness and accuracy.
• Provide relevant client specific statements and information as per the requests received.
• Process Trade Exceptions and/or tasks assigned as per the defined procedures and timelines.
• Investigate and resolve breaks related to financial mismatches, unconfirmed or missing trade bookings, nonreceipts, payments and interest claims that are payable or receivables.
• Liaise with all the stakeholders (front desk personnel traders, account managers, relationship managers and credit officers ) via phone/ email and chats to ensure timely and accurate resolution of breaks of both economical and noneconomical in nature.

Knowledge Management:
NA

Customer Relationship Management:

• Liaise with all the clients, stakeholders (front desk personnel- traders, account managers, relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and non-economical in nature

Process Improvements and Process Adherence:

• Contribute towards process improvements programs in their area of work
• Actively participate and contribute to team initiatives:

regular team meetings, presentation of thoughts /ideas, etc

• Follow and actively foster a risk management culture within the teams, where issues are raised / resolved on time.

Must Have Skills

• Speaking English
• Speaking Thai
• Thai Translation To English
• Hedge Fund Accounting
• Fund Accounting

Please refer the Job description for details