Process Expert

at  ING

ING has two overarching strategic priorities: giving our customers a superior experience and putting sustainability at the heart of what we do. To put these two priorities into practice, these are the things we’ll focus on getting right: Providing seamless, digital services, whilst using scalable tech, staying safe & secure and unlocking our people’s full potential.

ABOUT US

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest
your talents than at ING. Join us. Apply today.

• Regularly review services and activities to improve quality, decrease IT costs, and increase compliance and efficiency.
• Optimize all process management activities across squads to enable effective decision-making and seamless cooperation.
• Provide engineers/squads with accurate information to support resource optimization, efficiency, and technical decision-making.
• Realize and monitor one or multiple Service Level Agreements, reporting attainment and potential exposures related to service level performance.
• Initiate service improvement processes to address any issues with service quality.
• Manage delivery adherence to ING policy by identifying cost-efficient service provision methods.
• Design and execute change management implementation practices to facilitate the smooth implementation of workplace changes.
• Organize change management governance and act as chair of PSS change advisory board (CAB) meetings. Participate in CDCB (Cross domain change board)
• Collaborate with key stakeholders to ensure changes align with corporate strategic objectives.
• Work with project managers to ensure smooth operations, continuously monitor progress, and make necessary adjustments.
• Analyse employee experiences and offer solutions for smooth transitions.