Process Governance Consultant (9 Months FTC)

at  Nationwide

As a Process Governance Consultant, you’ll be supporting the Governance & Controls Manager within CB&E, specifically working towards improving our Process Ownership Maturity across the function.
This means you will work collaboratively in and outside the team with a number of other teams and different stakeholders.
You will support the management of CB&E Master Process List, overlaying the risk and controls profile to identify gaps and develop improvement plans.
Key responsibilities include process metrics enhancement, gathering of risk & controls insights, assessing process improvement opportunities.
You will work very closely with teams across CB&E to support embedding and deployment of improvement actions.
This role is within the Customer Brand and Engagement Function, which is responsible for building and maintaining Nationwide’s brand, marketing activities, all things communications and reputation both internally and externally.
This is a new role within the Governance, Risk & Controls Team, who supports the function achieving their objectives, working within risk appetite.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our London, Swindon or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

ABOUT YOU

As a minimum you will have:

• Governance and/or controls experience.
• Experience with process mapping/process improvements
• Experience working with Power Bi and or Data manipulation
• Be an independent, self-starter with meticulous attention to detail.
• Be an excellent communicator (both verbally and written), who is comfortable to effectively manage, engage and influence senior stakeholders.
• Excellent organisation skills.
• Comfortable speaking to all levels and leading meetings/presenting to all type of audiences.
• Basic knowledge of Enterprise Risk Management Framework

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

You will support the management of CB&E Master Process List, working closely with the Risk Partners and business areas to appropriately overlaying the risk and controls profiles to each Master Process, identifying gaps and opportunity for improvements.
You will also focus on process metrics enhancement, working towards a solution for end-to-end process oversight across CB&E.