Process Improvement Analyst - Patient Service Center, Remote

at  Dartmouth Hitchcock Medical Center

Overview
Works on a variety of moderate to complex projects to ensure organizational efficiency, effectiveness and compliance. Performs research, data collection, analysis and report preparation

Responsibilities

• Leads efforts for departmental performance/process improvements. Intervenes to prevent/correct problems by timely researching and data collection, measuring, analyzing and tracking results and trends, and proactively initiating effective change through education/training, etc. Notifies manager/director of actions and outcomes.
• With others, develops project plans, metrics, deliverables, detailed work plans, and specific tasks.
• Participates in ongoing performance/process improvements. Ensures that data and information for measurement and improvements are in place.
• With others, identifies, assembles, manages, monitors and motivates cross functional project teams. Coordinates activities of project staff to meet deadlines.
• Supports and participates in various customer service initiatives from inception through implementation and follow-up.
• Performs other duties as required or assigned

Qualifications

• Bachelor of Science in a related field with 3 years of healthcare experience preferred or equivalent experience.
• Strong analytic and organizational skills.
• Excellent verbal and written communication skills; excellent public speaking skills.
• Prior supervisory experience preferred
• Team player able to work in a matrix organization
• 2+ years’ experience in healthcare or health care contact center
• Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, Teams and Outlook) and a general comfort level working with technology systems.
• Lean Six Sigma Certification preferred

• Leads efforts for departmental performance/process improvements. Intervenes to prevent/correct problems by timely researching and data collection, measuring, analyzing and tracking results and trends, and proactively initiating effective change through education/training, etc. Notifies manager/director of actions and outcomes.
• With others, develops project plans, metrics, deliverables, detailed work plans, and specific tasks.
• Participates in ongoing performance/process improvements. Ensures that data and information for measurement and improvements are in place.
• With others, identifies, assembles, manages, monitors and motivates cross functional project teams. Coordinates activities of project staff to meet deadlines.
• Supports and participates in various customer service initiatives from inception through implementation and follow-up.
• Performs other duties as required or assigne