Process Improvement and Project Management Specialist

at  Travelport

Position Overview: As the Process Improvement and Project Management Specialist, you will play a pivotal role in enhancing our operational processes and managing strategic projects across the global Customer Support team. You will collaborate closely with cross-functional teams to identify opportunities for improvement, streamline workflows, and implement effective solutions to drive operational excellence.

KEY RESPONSIBILITIES:

• Lead process improvement initiatives by conducting comprehensive analyses of current processes, identifying inefficiencies, and recommending solutions to optimize workflows.
• Develop and implement project plans, timelines, and milestones to ensure successful project delivery within scope, budget, and timeline.
• Utilize project management methodologies to oversee projects from initiation to completion, including planning, execution, monitoring, and closing phases.
• Facilitate cross-functional collaboration and communication to align project objectives with business goals and stakeholder expectations.
• Conduct regular reviews and evaluations of project progress, identifying risks and implementing mitigation strategies as needed.
• Prepare and present progress reports, project updates, and findings to management and stakeholders.Serve as a subject matter expert on process improvement methodologies and project management best practices, providing guidance and support to team members.

WHO WE ARE LOOKING FOR IN THIS ROLE:

• Someone with proven experience in process improvement, project management, or related roles within a fast-paced environment.
• An individual with strong analytical skills with the ability to analyze data, identify trends, and make data-driven decisions.
• Effective communication skills with the ability to influence and collaborate with stakeholders at all levels of the organization.
• Detail-oriented mindset with a focus on delivering high-quality results and meeting deadlines.