Process Improvement Manager

at  DM Lyons Consulting

POSITION SUMMARY

Our client is seeking a dynamic and results-oriented Process Improvement Manager to join our team. This newly created role is critical to the company’s continued growth and success. The Process Improvement Manager will be responsible for identifying process gaps and inefficiencies across all functions within the company and leading the development, implementation, and tracking of new processes and technologies to enhance overall operational effectiveness. Under the leadership of the Process Improvement Manager, our client plans to kick off one of our most important projects which will require integration of a major platform across the company to enhance both client experience and internal efficiency.

REQUIRED EDUCATION AND QUALIFICATIONS

• Bachelor’s degree in Business Administration, Engineering, Operations Management, or a related field
• Minimum of 5 years of experience in process improvement, project management, or a related role
• Proven track record of leading successful process improvement initiatives in a rapidly scaling environment
• Strong analytical skills with the ability to identify problems, research and develop solutions, and implement changes effectively
• Experience with process mapping, lean methodologies, Six Sigma, or other process improvement frameworks
• Exceptional communication and influencing skills, with the ability to work collaboratively across all levels and functions within the organization.
• Proficiency in project management tools and software; strong understanding of and track record with respect to software integration
• PMP designation preferred
• Ability to manage multiple projects simultaneously and to meet deadlines

OTHER COMPETENCIES

• Driving for results – highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment. Punctual and dependable, can be counted on to attain and improve results.
• Active learning - seeking and leveraging opportunities to gain new skills, knowledge, and experiences; quickly assimilating and applying new information and skills to enhance results.
• Communication skills – ability to present analytical information to peers and management; ability to communicate with all levels of the organization and external stakeholders.
• Strong computer skills – strong working knowledge of relevant programs and comfort working with large amounts of data and complex analysis.
• Interpersonal skills – can create and maintain key partnerships between internal departments and external stakeholders at all levels.
• Planning & Structuring - knows how to establish work plans, efficiently allocates or makes use of available resources, act according to plans and establishes priorities.

Process Analysis and Improvement:

• Conduct thorough analyses of existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop and implement streamlined processes to enhance productivity and operational efficiency. Leverage continuous improvement tools where appropriate.
• Establish key performance indicators (KPIs) to monitor the effectiveness of process improvements (including adoption / ongoing utilization) and work with relevant teams to course correct as needed
• Provide ongoing training and coaching as it relates to utilization of the processes

Technology Integration:

• Evaluate and recommend new technologies and tools to support process improvements.
• Lead the integration of new technologies into existing workflows, ensuring seamless adoption and minimal disruption.

Cross-Functional Collaboration:

• Work closely with all departments, including Operations, Sales, Customer Operations, Finance, and IT, to gather insights and understand process challenges.
• Foster a culture of innovation and continuous improvement by promoting collaboration and communication across functions.

Project Management:

• Manage process improvement projects from inception to completion, including planning, execution, monitoring, and reporting and course-correcting where needed.
• Ensure projects are delivered on time, within scope, and within budget.

Change Management:

• Develop and implement change management strategies to ensure successful adoption of new processes and technologies across the organization.
• Provide training, effective and timely communication, and support to employees to facilitate smooth transitions and sustain improvements.

Data-Driven Decision Making:

• Utilize data analytics to identify key process gaps and trends, measure process performance, and drive informed decision-making.
• Develop and recommend process improvement initiatives, including business rationale and their expected impact on the company performance.

Compliance and Standards:

• Stay updated on industry regulations and standards, ensuring our processes comply with legal requirements and industry best practices.

Perform other relevant duties as assigned.