Process Improvement Manager - Richmond

at  Johnstone Supply JTEAM EMP LLC

COMPANY OVERVIEW:

Johnstone Supply, the JTeam Group, is an employee owned, well-established and rapidly growing organization that wants energetic and motivated people to add to our team. We offer a fun, fast-paced and challenging environment with competitive benefits where you can be an employee owner in as little as 12 months.
We are one of the top HVAC suppliers in North Carolina and Virginia and we thrive in a recession resistant industry. Our customer focused teams thrive on collaboration, innovation, and a shared passion for excellence in the HVACR industry. We offer an ownership opportunity after one year of service, competitive salary and benefits including robust health insurance programs, a 401K match, paid time off including a paid day off for your birthday and performance-based incentives after 6 months.
Duties and Responsibilities

The Process Improvement Manager works to improve internal processes and procedures, manage sales support resources and increase revenue by streamlining it with automation and best practices. They also analyze data to identify trends and areas for improvement, create or improve processes to help guide sales strategy and maximize sales support staff output.

• Analyze performance: Reviewing and observing procedures and staff to identify ways to improve production and support output.
• Developing programs: Creating process improvement programs and metrics to assess the success of improvement efforts
• Collaborating: Working with cross-functional teams, management, and staff to obtain information and implement new initiatives
• Guiding sales support team: Leading teams that use process improvement strategies to increase efficiency and decrease waste
• Monitoring and evaluating: Monitoring and evaluating individual projects and ensuring group events are conducted within specifications
• Creating reports: Gathering data and creating reports with suggestions for improvement to submit to management

PROCESS IMPROVEMENT MANAGER - Responsibilities

• Ensures timely and efficient organizational sales support. Manages sales support staff, sales support resources. Oversees sales support processes and procedures.
• Maximizes efficiency of resources that support sales and leadership as needed.
• Oversees marketing efforts. Manages marketing department staff and resources. Implements effective procedures that ensure the organization’s marketing objectives are achieved.
• Oversees ecommerce efforts. Manages ecommerce staff and resources. Implements effective procedures that ensure the organization’s ecommerce objectives are achieved.
• Oversees sales administration efforts. Manages sales administration staff and resources. Implements effective procedures and systems that maximize output of sales administration roles.
• Oversees organizations process improvement objectives. Facilitates process analysis and mapping as directed by leadership.

PROCESS IMPROVEMENT MANAGER – Staff tasks

• Overseeing Dealer enrollment and onboarding process
• Supervising portfolio account revisions
• Developing promotions
• Creating advertising campaigns
• Building brand awareness
• Coordinating marketing projects from start to finish
• Working with ops and sales to develop successful strategies and campaigns to attract new customers and retain current customers
• Creating and compiling lists that demonstrate the company offerings
• Overseeing the creation of marketing process improvements
• Reviewing current marketing campaigns for weakness or redundancies, and developing solutions within resource and budget constraints
• Communicating and enforcing the marketing plan with team members and other departments
• Assisting in restructuring and development of the marketing, ecommerce, and sales administrative departments
• Making internal department improvement with the intent to grow these departments
• Overseeing the organization of branch open houses, customer days and sales blitz
• Overseeing the organization of sales department activities (out of town meetings, dealer meetings, etc.)
• Develop and implement the ecommerce strategy that is mandated in the yearly business plan
• Developing process and procedure to improve website performance and increase customer traffic and online sales
• Work with web developers to improve overall website experience and better online buying experience
• Oversee the collaboration between ecommerce and marketing to accomplish the business plan
• Establish and develop a content calendar for both ecommerce and marketing departments
• Overseeing high level process development which includes communicating and training on new processes
• Receiving assignments from the Executive Team to create and improve any processes that they appoint to assist in furthering the yearly business plan
• Overseeing and monitoring all vendor funds and assets offered to the Marketing and Ecommerce department

Education, Experience, and Job Specific Skills

PROCESS IMPROVEMENT MANAGER - Responsibilities

• Ensures timely and efficient organizational sales support. Manages sales support staff, sales support resources. Oversees sales support processes and procedures.
• Maximizes efficiency of resources that support sales and leadership as needed.
• Oversees marketing efforts. Manages marketing department staff and resources. Implements effective procedures that ensure the organization’s marketing objectives are achieved.
• Oversees ecommerce efforts. Manages ecommerce staff and resources. Implements effective procedures that ensure the organization’s ecommerce objectives are achieved.
• Oversees sales administration efforts. Manages sales administration staff and resources. Implements effective procedures and systems that maximize output of sales administration roles.
• Oversees organizations process improvement objectives. Facilitates process analysis and mapping as directed by leadership

PROCESS IMPROVEMENT MANAGER – Staff tasks

• Overseeing Dealer enrollment and onboarding process
• Supervising portfolio account revisions
• Developing promotions
• Creating advertising campaigns
• Building brand awareness
• Coordinating marketing projects from start to finish
• Working with ops and sales to develop successful strategies and campaigns to attract new customers and retain current customers
• Creating and compiling lists that demonstrate the company offerings
• Overseeing the creation of marketing process improvements
• Reviewing current marketing campaigns for weakness or redundancies, and developing solutions within resource and budget constraints
• Communicating and enforcing the marketing plan with team members and other departments
• Assisting in restructuring and development of the marketing, ecommerce, and sales administrative departments
• Making internal department improvement with the intent to grow these departments
• Overseeing the organization of branch open houses, customer days and sales blitz
• Overseeing the organization of sales department activities (out of town meetings, dealer meetings, etc.)
• Develop and implement the ecommerce strategy that is mandated in the yearly business plan
• Developing process and procedure to improve website performance and increase customer traffic and online sales
• Work with web developers to improve overall website experience and better online buying experience
• Oversee the collaboration between ecommerce and marketing to accomplish the business plan
• Establish and develop a content calendar for both ecommerce and marketing departments
• Overseeing high level process development which includes communicating and training on new processes
• Receiving assignments from the Executive Team to create and improve any processes that they appoint to assist in furthering the yearly business plan
• Overseeing and monitoring all vendor funds and assets offered to the Marketing and Ecommerce departmen